Chastity Johnson
Clifton,TX
Summary
Resourceful and innovative Instructional Designer with over 10 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
15
15
years of professional experience
Work History
Instructional Designer
Convergys/Concentrix
06.2015 - 11.2023
- Designed, developed, and implemented instructional materials and curricula
- Led client-facing meetings, conducted needs analysis, managed projects, and collaborated with multiple teams.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Fostered a culture of continuous learning through ongoing professional development initiatives within the organization.
- Contributed to development of comprehensive employee training courses.
- Improved learner retention rates by developing innovative instructional strategies and assessment methods.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Applied adult learning principles to ensure optimal engagement levels among diverse learners.
- Optimized learning outcomes by aligning instructional objectives with business goals and performance metrics.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Trained and mentored over 500 new personnel hired to fulfill various roles.
Trainer
Convergys
06.2011 - 05.2015
- Conducted engaging training sessions, workshops, and presentations
- Lead onboard training for new representatives, working remotely
- Conducted program-specific training for 5 Lines of Business, both brick-and-mortar and virtually.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Facilitated virtual, in-person, and blended learning sessions.
- Supported productivity increase and business growth through new hire training and mentoring.
- Provided coaching and mentoring to employees.
- Scheduled and taught in-class and online courses to increase learning opportunities.
- Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to retaining top talent by providing employees with the resources and support necessary to excel in their roles.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recorded and edited videos to facilitate remote learning.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Facilitated virtual, in-person and blended learning sessions.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Team Manager
Convergys
05.2009 - 06.2011
- Evaluated employee performance on a daily basis and coached and trained 20 to 30 team members, increasing quality of work and employee motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated meetings to communicate team performance goals and results.
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed performance measurement strategies, identifying areas for improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established team priorities, maintained schedules and monitored performance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
Education
Some College (No Degree) - Computer Networking
Texas State Technical COLLEGE
Waco, TXSkills
- Communication and Interpersonal Skills
- Time Management
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- E-Learning Design
- Program Monitoring and Tracking
- Adult Learning Theories
- Virtual Classroom
- Needs Assessment
- Video Editing
- SCORM Compliance
- Documentation and Recordkeeping
- Curriculum Design
- Learning Strategies
- Compliance Training
- Training material development
- Orientation and Onboarding
- LMS Administration
- Employee Performance Reviews
- Coaching and Development
- Training material updates
- Adult Learning Principles
- Training delivery
- Schedule Management
- Virtual Training
- Learning Management Systems
- Performance Evaluation
- E-Learning Platforms
- Coaching and Mentoring
- Training facilitation
- Documentation And Reporting
- Employee Coaching and Mentoring
- Performance reviewing
- Analytical and Critical Thinking
- Adobe Captivate Software Proficiency
- Rise 360 Software Proficiency
- Adobe Classroom Software Proficiency
- Data Management
- Organizational Skills
- Articulate Storyline 360 Software Proficiency
Timeline
Instructional Designer
Convergys/Concentrix
06.2015 - 11.2023
Trainer
Convergys
06.2011 - 05.2015
Team Manager
Convergys
05.2009 - 06.2011
Some College (No Degree) - Computer Networking
Texas State Technical COLLEGE
Similar Profiles
Crystal O'NealCrystal O'Neal
Quality Assurance Analyst at Concentrix/ ConvergysQuality Assurance Analyst at Concentrix/ Convergys
Charlito "Charlie" C. CrujidoCharlito "Charlie" C. Crujido
Operations Manager OIC at Convergys Philippines/ Concentrix GroupOperations Manager OIC at Convergys Philippines/ Concentrix Group
YOGESH BHANDARIYOGESH BHANDARI
Sr. Technical Support Engineer – Network/Systems Engineer at CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )Sr. Technical Support Engineer – Network/Systems Engineer at CONCENTRIX INDIA SERVICES PVT. LTD. ( Formerly CONVERGYS )