Chastity Johnson
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Showroom Coordinator/ Sales Trainee
Ferguson Bath, Kitchen & Lighting Gallery
09.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance in product selection and design consultation.
- Streamlined showroom operations by implementing efficient scheduling and appointment systems.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Supported sales team by creating informative product presentations and training materials, improving product knowledge among staff members.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and building rapport with clients.
- Managed daily administrative tasks such as order processing, invoice generation, and payment collection for smooth business operations.
Assistant Property Manager
Mid America Apartments
05.2023 - 09.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Sales Coordinator/ Post Sales
Ferguson Bath, Kitchen & Lighting Gallery
05.2021 - 05.2023
- Set up appointments with potential and current customers to promote new products and services.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Managed over 250 accounts/Orders to retain existing relationships and grow share of business.
Lead Pre-Arrival Concierge
ARIA Tower Suites | ARIA Resort And Casino
10.2019 - 05.2021
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Adhered to social distancing protocols with CDC and federal regulations
Education
Standard diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV06.2011
Skills
- Guest experiences
- Sales proficiency
- Creating Proposals
- Peer Training
- Customer Satisfaction
- Cash Handling and Reconciliation
- Brand representation
- Strong Organization
- Customer service expertise
Timeline
Showroom Coordinator/ Sales Trainee
Ferguson Bath, Kitchen & Lighting Gallery
09.2023 - Current
Assistant Property Manager
Mid America Apartments
05.2023 - 09.2023
Sales Coordinator/ Post Sales
Ferguson Bath, Kitchen & Lighting Gallery
05.2021 - 05.2023
Lead Pre-Arrival Concierge
ARIA Tower Suites | ARIA Resort And Casino
10.2019 - 05.2021
Standard diploma -
Canyon Springs High School And The Leadership And Law Prepar
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