Chastity King
Conroe,TX
Summary
Personable, friendly, solution-oriented and dedicated professional with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Murphy's USA
Houston, TX
04.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Cashier
Timewise Food Mart (Shell)
07.2022 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
Shift Lead
McAlisters Deli
03.2022 - 01.2023
- Provide direct supervision to employees to ensure the business operates correctly
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
Secretary
All Points Business & Tax Services
Conroe, TX
01.2015 - 05.2022
- Operate telephone switchboard to answer, screen, or forward calls, take messages, or schedule appointments
- Maintain and update appointment calendars
- Develop and maintain filing system
- Prepare and disseminate correspondences, memos and forms
- Receiving visitors at the front desk by welcoming, greeting, directing and announcing them appropriately
- Receiving and sorting daily mail and maintain company email
- Execute administrative tasks with high quality standards
- Maintain office security by following safety procedures and controlling access by requiring proper identification
- Perform clerical duties such as photocopying, transcribing and faxing
- Process, print, and distribute tax refund checks while also looking for errors, such as printing errors or items not written out in the right amount
- When errors occur take steps to fix the situation
Cashier
7-Eleven
09.2021 - 02.2022
- Provide outstanding customer service to patrons for a high-volume gas station, identify opportunities to upsell products, manage and balance cash register
- Greeted and assisted gas station customers with sales transactions, ensured accurate cash handling and charges, and aided customers with disabilities in operating gas pumps
- Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures
Call Center Customer Service Representative
Iqor
Houston, TX
10.2020 - 05.2021
- Resolved customer issues in a timely manner.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Offered support for technical problems associated with products or services purchased by the customer.
- Responded promptly to customer inquiries via email or chat systems.
- Communicated courteously with customers by telephone, email, or chat systems.
- Worked collaboratively within a team environment to meet departmental goals.
- Documented all call information according to standard operating procedures.
Personal Care Assistant
Amada Senior Care
Shenandoah, TX
08.2019 - 03.2021
- Emotional Stability
- Great Bedside Manner
- Communication Between Client and agency
- Provide Services to the elderly and disabled in the comfort of their own homes
- Monitoring for any change in health, appearance or behavior
- Help keep up with personal hygiene and grooming
Sales Associate
Old Navy
Conroe, TX
11.2018 - 11.2019
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by resolving their complaints
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging customers' items
- Cover for cashiers going on break and maintain drawer accuracy
- Handled customer returns and merchandise exchanges efficiently
Sales Associate
Kohl's
Conroe, TX
09.2015 - 11.2018
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by resolving their complaints
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging customers' items
- Utilized innate analytical and people skills to quickly become reliable proficient customer service rep able to work independently
- Documented lost items and handled customer inquiries
- Cover for cashiers going on break and maintain drawer accuracy
- Handled customer returns and merchandise exchanges efficiently
- Put up signage regarding sale items and price changes
Education
Associate of Applied Science - Nursing
Lone Star College
Conroe, TX08.2024
Diploma -
Oak Ridge High School
Conroe, TX05.2016
Skills
- Customer Needs Assessment
- Documentation
- Customer Trust Building
- Follow Up
- Quality Improvement
- Project Management
- Task Delegation
- Product and service knowledge
- Employee Performance Evaluations
- Operations Management
- Sales monitoring
- Recruiting and interviewing
- Employee Scheduling
- Sales Growth
- Project management abilities
- Customer rapport
- Cost Control
- Google Drive
- Staff Supervision
- Orientating and training
- Money Handling
- Workload Management
- Team motivation
References
References available upon request.
Timeline
Assistant Manager
Murphy's USA
04.2024 - Current
Cashier
Timewise Food Mart (Shell)
07.2022 - 04.2024
Shift Lead
McAlisters Deli
03.2022 - 01.2023
Cashier
7-Eleven
09.2021 - 02.2022
Call Center Customer Service Representative
Iqor
10.2020 - 05.2021
Personal Care Assistant
Amada Senior Care
08.2019 - 03.2021
Sales Associate
Old Navy
11.2018 - 11.2019
Sales Associate
Kohl's
09.2015 - 11.2018
Secretary
All Points Business & Tax Services
01.2015 - 05.2022
Associate of Applied Science - Nursing
Lone Star College
Diploma -
Oak Ridge High School
Similar Profiles
Alexandria DelaloyeAlexandria Delaloye
Team Lead at Murphy's USATeam Lead at Murphy's USA
Charquita IngramCharquita Ingram
Customer Service Representative at Murphy's USACustomer Service Representative at Murphy's USA
MACALEB COLEMACALEB COLE
Cashier at Murphy's USACashier at Murphy's USA