Chastity Luke
Bronx
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Barista
Capital One Cafe
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Team Member
Pret A Manger
02.2023 - 11.2023
- Provided excellent customer service and fostered warm relationships with repeat customers
- Recommended products based on solid understanding of individual customer needs and preferences.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provide excellent hospitality and amazing service in a fast-paced environment.
- Be a core team member in our high energy, bold concept, scratch Pret A Manger Location
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared food within 3-5 minutes as directed by store’s guidelines
Barista
Starbucks
10.2022 - 04.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Shift Supervisor
Umami Burger
10.2021 - 11.2022
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Overseeing business operations on their shift.
- Provide excellent hospitality and amazing service in a fast-paced environment.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining.
- Managed orders for catered events from various companies.
- Memorized restaurant’s wine stock and accompanying meals.
- Count cash at the end of the shift and manage bank deposits
- Overviews the daily activities and how employees perform during their shift.
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing 10% faster than average associates.
- Ensure that daily sales/production goals are met.
- Train and integrate new workers
To-Go Specialist
PF Chang’s To Go
10.2020 - 10.2021
- Provide excellent hospitality and amazing service in a fast-paced environment
- Create and nurture a fun, positive work environment
- Be a core team member in our high energy, bold concept, scratch To-Go location
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
- Successfully completing cash, debit and credit transactions
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
Line Server/Cashier
&Pizza
08.2017 - 02.2019
- Memorized restaurant’s wine stock and accompanying meals.
- Wrote patron’s food orders on slips, memorize orders, and entered for transmittal to kitchen staff
- Prepared food within 3-5 minutes as directed by store’s guidelines
- Operate a register and process cash/card transactions with customers
- Managed orders for catered events from various companies
Restaurant Associate
Mighty Quinn
06.2016 - 07.2017
- Operated the register and processed cash/card transactions
- Managed orders for catered events for various companies
- Maintained a hygienic environment by disinfecting the workspace and washing all utensils and dishes
- Served food and beverages to patrons, prepared and served specialty dishes at tables as required
Hostess/Server
IHOP
05.2014 - 04.2015
- Greeted an average of 300 guests per day at the door and escorted them to their tables.
- Provided excellent customer service and fostered warm relationships with repeat customers
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happy.
- Prepared food within 5 - 10 minutes as directed by store’s guidelines
- Maintained cleanliness and presentation of stock and production floor
Education
HSE (High School Equivalency) - GED program
The Door – Bronx Youth Center
01.2017
Skills
- Proficient in Microsoft Office
- Capable of multitasking, prioritizing, and managing time effectively
- Works effectively under pressure and maintains a positive attitude
- Problem solving
- Team work
- Consumer and Service Orientated
- Team player
- Problem-solving
- Cash handling
- Team leadership
- Exceptional customer service
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Food preparation
- Menu memorization
- Hospitality service expertise
Timeline
Barista
Capital One Cafe
03.2025 - Current
Team Member
Pret A Manger
02.2023 - 11.2023
Barista
Starbucks
10.2022 - 04.2023
Shift Supervisor
Umami Burger
10.2021 - 11.2022
To-Go Specialist
PF Chang’s To Go
10.2020 - 10.2021
Line Server/Cashier
&Pizza
08.2017 - 02.2019
Restaurant Associate
Mighty Quinn
06.2016 - 07.2017
Hostess/Server
IHOP
05.2014 - 04.2015
HSE (High School Equivalency) - GED program
The Door – Bronx Youth Center