Chastity Morgan
Cartersville,GA
Summary
Adept at workload management and client relationship building, I significantly enhanced customer satisfaction and operational efficiency across roles, notably as an Independent Contractor. My proactive approach and multitasking abilities led to a noticeable improvement in service delivery and team productivity, with a focus on safety compliance and problem-solving.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Self
03.2018 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Independent Beauty Consultant
Mary Kay
04.2014 - 10.2016
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Organized successful beauty events to showcase new products and generate interest among potential customers.
- Assisted clients in selecting suitable gifts for special occasions, contributing to positive shopping experiences during holiday seasons or other celebratory events.
- Successfully upsold additional products by identifying client needs and suggesting complementary items.
- Provided excellent after-sales support, addressing any concerns or questions from clients promptly and professionally.
- Conducted thorough skin analyses to recommend appropriate skincare solutions for each individual''s unique needs.
- Attended training sessions to stay updated on the latest beauty trends, products, and application techniques.
Waitress
IHOP
01.2014 - 09.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate
Big Lots
10.2012 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Cleaner
Marie Thomas
12.2011 - 10.2012
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
Crew Member
Burger King
10.2011 - 09.2012
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Independent Beauty Consultant
Avon Products
07.2009 - 11.2011
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Organized successful beauty events to showcase new products and generate interest among potential customers.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Checked product levels and replenished stock whenever merchandise ran low.
- Successfully upsold additional products by identifying client needs and suggesting complementary items.
- Conducted thorough skin analyses to recommend appropriate skincare solutions for each individual''s unique needs.
- Attended training sessions to stay updated on the latest beauty trends, products, and application techniques.
- Provided excellent after-sales support, addressing any concerns or questions from clients promptly and professionally.
Waitress
Waffle House
01.2011 - 06.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Crew Member
McDonald's
03.2008 - 12.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Education
Bachelor Of Business Administration And Management -
Georgia Highlands College
Rome, GABachelor Of Early Childhood Care And Education -
Georgia Northwestern Technical College
Rome, GAGED -
North Metro
Acworth, GA09.2011
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Production Planning
- Estimations and quotes
- Customer Support
- Active Listening
- Problem-Solving
- Multitasking Abilities
- Decision-Making
Timeline
Independent Contractor
Self
03.2018 - Current
Independent Beauty Consultant
Mary Kay
04.2014 - 10.2016
Waitress
IHOP
01.2014 - 09.2014
Sales Associate
Big Lots
10.2012 - 12.2012
Home Cleaner
Marie Thomas
12.2011 - 10.2012
Crew Member
Burger King
10.2011 - 09.2012
Waitress
Waffle House
01.2011 - 06.2011
Independent Beauty Consultant
Avon Products
07.2009 - 11.2011
Crew Member
McDonald's
03.2008 - 12.2008
Bachelor Of Business Administration And Management -
Georgia Highlands College
Bachelor Of Early Childhood Care And Education -
Georgia Northwestern Technical College
GED -
North Metro
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