Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Ray

Norcross,GA

Summary

A self-motivated, organized professional with excellent customer service skills. Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

UberEATS Driver

Uber
Atlanta, GA
11.2019 - Current
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Strong attention to detail on vehicle maintenance and cleaning.
  • Quickly and accurately respond on short notice.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Obtained signatures from customers upon delivery of goods.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Technical Support Agent/SME Team Leader

Transcom USA
01.2013 - 09.2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Effortlessly engaged with callers, actively listened, analyzed their needs, and provided solutions.
  • Comfortably navigated multiple applications to research solutions
    Multitask in systems while patiently providing step-by-step instructions.
  • Calmly provided conflict resolutions and navigated frustrated customer situations.
  • Worked independently with discipline and motivation to succeed in a virtual environment.
  • Worked in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
  • Worked at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment.

Education

High School Diploma -

Marietta High School
Marietta, GA
06.2001

Skills

  • Excellent customer service
  • Highly observant
  • Ability to multitask
  • Strong problem-solving
  • Strong time-management
  • Verbal communication skills
  • Adaptability

Timeline

UberEATS Driver

Uber
11.2019 - Current

Technical Support Agent/SME Team Leader

Transcom USA
01.2013 - 09.2019

High School Diploma -

Marietta High School

Similar Profiles

CREATE PROFILE
Chastity Ray