Summary
Overview
Work History
Education
Skills
Websites
Committees
References
Timeline
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Chastity Rios

Chastity Rios

Schenectady,NY

Summary

Dynamic Student Affairs Professional with over 4 years of experience driving student engagement and leadership development within higher education settings. Expertise in creative strategy, program management, and fostering inclusive environments that empower diverse student populations. Proven ability to coordinate impactful programming and events that enhance student learning and involvement. Committed to developing leadership skills among students, ensuring a holistic approach to their educational journey. Passionate about creating supportive spaces that encourage intellectual growth and purposeful living.

Overview

5
5
years of professional experience

Work History

Leadership Program Coordinator

SUNY Oneonta
01.2025 - Current
  • Develop and implement a comprehensive marketing plan for the L.E.A.D. (Leadership, Education, and Development) program.
  • Coordinate and evaluate L.E.A.D. initiatives to foster students' intellectual growth, social engagement, and purposeful living.
  • Oversee College Union leadership programs, including Leader's Lunch, the Harvey Delaney Leadership Institute, and the E-board Training Academy, in partnership with the Office of Student Experiences.
  • Manage communications, social media, event planning, community engagement, and outreach for leadership programming.
  • Collaborate on large-scale campus events, providing planning support and event coverage with the Office of Student Life and Leadership.
  • Align L.E.A.D. student learning outcomes with NACE (National Association of Colleges and Employers) Competencies.
  • Direct student leadership development series with a focus on DEI and identity-conscious practices.
  • Provide guidance and support to a diverse student population, fostering an inclusive leadership environment.

Student Activities Assistant

SUNY Oneonta
06.2024 - 01.2025
  • Coordinated weekend programming, major event planning, implementation, and evaluation, including annual eXpos (fall and spring club fairs).
  • Managed inventory, budgeting, and processes for equipment loans; maintained A/V equipment and trained student operations staff.
  • Led marketing and outreach via social media, tabling, and cross-departmental initiatives to promote student engagement.
  • Fostered cross-cultural coalition building and supported awareness initiatives across student organizations.
  • Oversaw club registration processes; developed faculty advisor manuals for non-Greek organizations.
  • Supervised selection, training, and evaluation of student event interns; advised and evaluated student organization programs.
  • Served as liaison with local higher education institutions for idea exchange and shared talent bookings.
  • Assisted in creating IAPs for departmental events, provided updates to officials, and supported activity assessments.

Student Service Center Agent

SUNY Oneonta
09.2021 - 05.2024
  • Responded to inquiries and concerns for University administration departments, including Admissions, Financial Aid, and Registrar.
  • Managed customer service escalations and overflow cases from professional staff, ensuring timely and accurate resolutions.
  • Delivered training programs for staff on systems such as Slate and Banner; onboarded and trained new call center agents.
  • Provided front desk administrative support, including answering calls, taking messages, and managing correspondence.
  • Ensured compliance with college policies, FERPA regulations, and data security protocols to protect student information.
  • Demonstrated efficiency with LMS platforms, including D2L Brightspace and Blackboard.
  • Served and supported diverse student, staff, and community populations.

Seasonal Retail Sales Associate

JCPenney
Oneonta, USA
10.2023 - 12.2023
  • Operated the cash register with accuracy and efficiency, processing transactions in a timely manner.
  • Assisted customers with returns, exchanges, and product inquiries, ensuring a positive shopping experience.
  • Promoted sales, special offers, and loyalty programs to drive revenue and customer engagement.
  • Maintained in depth product knowledge to provide tailored recommendations and solutions.
  • Collaborated with team members to achieve daily sales goals and maintain store standards.
  • Resolved customer concerns with professionalism, empathy, and effective problem-solving skills.

Pharmacy Technician

PharMerica
Albany, USA
11.2020 - 08.2021
  • Processed new prescription and refill requests with accuracy and efficiency, ensuring compliance with provider instructions and regulatory standards.
  • Accurately packed, labeled, and prepared medications for distribution to patients and healthcare facilities.
  • Monitored and managed inventory levels to maintain adequate stock and prevent shortages.
  • Handled and documented controlled substances (narcotics) in compliance with strict legal and organizational protocols.

Education

Master of Science - Public Relations

SUNY Buffalo State
Buffalo, NY
12.2026

Bachelor of Science - Communication

SUNY Oneonta
Oneonta, NY
05.2024

Skills

  • Creative Strategy
  • DEI & Inclusion
  • Customer Service
  • Analytical Skills
  • Program & Project Management
  • Teamwork
  • Information management
  • Campaign development
  • Budget coordination

Profeccient In:

  • Slate
  • Banner
  • Microsoft 365
  • Engage
  • DSL Brightspace
  • Blackboard
  • Adobe Photoshop
  • Canva Pro

Committees

  • SUNY CUCAP (College Union Campus Activities Professionals)
  • Student Engagement Task Force at SUNY Oneonta

References

References available upon request.

Timeline

Leadership Program Coordinator

SUNY Oneonta
01.2025 - Current

Student Activities Assistant

SUNY Oneonta
06.2024 - 01.2025

Seasonal Retail Sales Associate

JCPenney
10.2023 - 12.2023

Student Service Center Agent

SUNY Oneonta
09.2021 - 05.2024

Pharmacy Technician

PharMerica
11.2020 - 08.2021

Master of Science - Public Relations

SUNY Buffalo State

Bachelor of Science - Communication

SUNY Oneonta

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