Chastity Rios
San Tan Valley,AZ
Summary
Proven leader in logistics and customer care, excelling in workforce management and conflict resolution. At RXO, streamlined operations, enhancing efficiency and accuracy in documentation, leading to a 20% improvement in delivery times. Skilled in warehouse safety and team building, adept at exceeding performance objectives while prioritizing client satisfaction. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
RXO
06.2022 - 09.2024
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Delivery Coordinator
Lowes Home Improvment
08.2013 - 06.2022
- Obtained product specifications along with delivery address, date and contact information.
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Inspected merchandise for damage and accuracy against order documents.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Consulted with customers about delivery and order preparation requests.
- Managed, transmitted and filed delivery paperwork.
- Obtained signatures from customers upon delivery of goods.
- Followed company policies and procedures during shift.
- Verified load against delivery ticket before beginning every shift.
- Reported customer questions, issues and complaints to management.
- Maintained clean and orderly appearance while on shift.
- Delivered packages to customer doorsteps and business offices.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
Associate of Applied Science - Criminal Justice
Remington College
Tempe, AZ04.2002
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.1992
Skills
- Shipping and receiving
- Order Picking
- Load Planning
- Warehouse Safety
- Workforce Management
- Employee Scheduling
- Loading and unloading
- Documentation
- Employee Safety
- Staff Supervision
- Conflict Resolution
- Warehouse Operations
- Customer care
- Waste controls
- Order picking and processing
- Order Fulfillment
- Performance Evaluations
- Forklift Operations
- Safety standards
- Delegating Work
Timeline
Operations Supervisor
RXO
06.2022 - 09.2024
Delivery Coordinator
Lowes Home Improvment
08.2013 - 06.2022
Associate of Applied Science - Criminal Justice
Remington College
High School Diploma -
Marcos De Niza High School
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