0365
Chastity Scarbrough
Pangburn,AR
Summary
Professional Instructional Systems Designer with over 27 years of experience in the aviation and aerospace industry. Managed complex projects from inception to completion for the KC-135 Aircrew Training System for more than 6 years, with a budget of 17,920 manhours annually. Experienced in coordinating cross-functional teams, managing budgets, and ensuring timely delivery of project milestones. Demonstrated ability to improve processes and achieve successful project outcomes.
Overview
30
30
years of professional experience
Work History
Instructional Systems Design (ISD), Group Lead
CAE ISG
04.2023 - Current
- Effectively collaborated with customers and end-users during SRR, PDR, and CDR phases, ensuring comprehensive integration of their feedback and requirements throughout the project lifecycle
- Engaged closely with stakeholders to analyze project requirements, identify risks, and develop robust mitigation plans, significantly enhancing project success rates
- Provided strategic input on local company policies, processes, and procedures, resulting in improved alignment with stakeholder expectations and organizational goals
- Maintained stringent internal quality standards and ensured process compliance, achieving high levels of stakeholder satisfaction and organizational efficiency
- Developed a forward-looking ISD roadmap that delivered key organizational results, aligning efforts with stakeholder needs and priorities effectively
- Created an ISD Team Competency Scoreboard to define and track competencies within the team, leading to a 17% increase in overall proficiency and significantly enhancing team performance and project outcomes
ISD II Technical Lead
CAE ISG
10.2021 - 04.2023
- Lead and oversee team operations at Sherwood, AR and Arlington, TX, consisting of 10 team members, providing comprehensive support to the ISD Group Lead
- Successfully coordinated and managed manpower for department and project assignments, ensuring an efficient and balanced workload across the team
- Spearheaded initiatives to streamline processes and optimize resources, which resulted in enhanced team performance and project outcomes
- Identified professional development opportunities to improve team competencies, leading to a 17% increase in overall proficiency
- Facilitated team collaboration by organizing regular meetings, providing clear guidance, and fostering a supportive environment, which was pivotal in achieving project milestones
- Provided on-site and remote ISD support, conducting training task analysis and curriculum design, which directly contributed to efforts generating over $4M for the organization
- Contributed to ISD technical writing, determined basis of estimates, and estimated level of effort for simple and complex training solutions
- Monitored and controlled ISD deliverables for US DoD and international Defense and Security clients, ensuring alignment with project timelines and objectives
- Leveraged strong project management skills to oversee deliverable production from concept to completion, while maintaining effective communication with all stakeholders
- Provided Basis of Estimate (BOE) input for ISD tasks to the Solution Architect team, enabling accurate project planning and resource allocation
- Conducted on-site interviews and analyses to gather essential information for ISD deliverables, ensuring team members were informed and aligned with project goals
- Reviewed and offered insights during color team reviews of proposal documents, enhancing the quality and competitiveness of submissions
- Engaged in cost estimating and risk analysis, collaborating with various stakeholders to anticipate and mitigate potential challenges
- Offered instructional design strategy and guidance tailored to the needs of diverse project sizes and teams, and provided constructive peer feedback through document reviews, promoting continuous improvement and excellence in courseware production
ISD I
CAE ISG
11.2020 - 10.2021
- Emphasized principles of Instructional Systems Design (ISD), perform various analyses such as job task analysis, training task analysis, and gap analysis to ensure comprehensive instructional solutions.
- Address issues, concerns, and risks throughout the design, deployment, and delivery phases of the training solutions
- Ensure competency and training task traceability across the curriculum for customer programs, especially when creating new or modifying existing training baselines
- Develop proposal and program course materials in collaboration with Subject Matter Experts (SMEs), focusing on selecting effective instructional methods, establishing clear course objectives, and designing realistic scenarios, case studies, and valid assessment tools
- Offer recommendations for interface design, instructional sequencing, and the application of needs assessments and job analyses
- Actively participate in customer and internal meetings, preparing necessary materials or presentations to support ISD initiatives
ISD Training Analyst
CAE C-130H TSSC
02.2020 - 11.2020
- Emphasize the application of ISD methodology to conduct thorough training analysis, including formulating new objectives, revising current ones, and determining their appropriate placement within the objective hierarchy
- Collaborate with the instructional design team to update the objective hierarchy and Training Task Traceability Matrix (T3M)
- Recommend the instructional design of new lessons by selecting suitable media and creating effective lesson strategies
- Work closely with Subject Matter Experts (SMEs) and CBT Specialists to evaluate the impact of Instructional Change Proposals (ICPs) and offer guidance in developing Courseware Contract Deliverables
- Perform both formative and summative evaluations as needed to measure the effectiveness of training solutions
- Design and develop Training Task Traceability (T3M) database applications to manage, analyze, and report on training tasks and objectives
- Continuously provide software updates for the T3M to ensure its improvement and accuracy in reflecting training needs
ISD Manager
CAE KC-135 TSSC
04.2013 - 02.2020
- Engage with both internal and external customers through regular meetings to ensure their needs and expectations are met, manage delivery schedules efficiently, and maintain rigorous configuration management
- Create and manage annual budget plans for a 17,920 man-hour program using earned value management to maintain less than a 10% variance
- Collaborate with multiple functional areas such as engineering, logistics, formal training units, mobile operational bases, and corporate modification teams to achieve cost, schedule, and performance objectives
- Coordinate with functional managers to ensure the allocation of resources and the successful execution of the project
- Act as the primary contact for KC-135 TSSC instructional design and courseware production materials, initiated through revision, maintenance, or engineering change proposal efforts
- Oversee the production team, including instructional designers, courseware developers, multimedia developers/programmers, graphic designers, and administrative assistants
- Monitor and control intermediate and complex projects initiated by Quality Assurance Change Proposals and provide presentations to the Internal Configuration Control Board (ICCB) and Training System Configuration Working Group (TSCWG)
- Conduct monthly briefings to government and corporate stakeholders on project status, budget, baseline configuration, and change management within the Training System Configuration Working Group
- Investigate and address customer Corrective Action Requests related to quality and compliance with instructional design standards, utilizing Root Cause Analysis techniques and procedures
- Contribute to Rough Order of Magnitude cost estimate reviews, Firm Fixed Price cost estimate reviews, generate and review Technical Specifications, respond to Requests for Proposals, and supervise sub-contracted efforts
- Develop program objectives and schedules for the annual courseware review project and projects initiated by approved quality assurance change proposals, regardless of their complexity
- Collaborate with partners offering third-party products to support technological advancements to meet program objectives
- Engage in defining the product training roadmap to outline strategies and tools that address both current and future customer training needs
- Develop and uphold the ISO 9001:2015 quality management system for the ISD department, while also supporting other TSSC departments to ensure adherence to contractual requirements
- Offer technical expertise and training to other departments to support the program
Courseware Developer/Multimedia Designer
DRG and CAE KC-135 TSSC
02.2010 - 04.2013
- In addition to Multimedia Instructional Designer/Programmer tasks: Lead the development of comprehensive instructional design projects, ensuring alignment with educational standards and client requirements for baseline consisting of over 13 courses and 7,000 configured deliverables
- Collaborate closely with Instructional System Designers, Courseware Developers, Subject Matter Experts, Project Engineers, and customers to create interactive and engaging course materials for both classroom and flight simulator instruction
- Establish and manage project milestones to coordinate team efforts effectively
- Conduct thorough formative and summative evaluations of courseware modifications through various trials to ensure optimal learning outcomes
- Provide expert advice to customers on performance management and instructional strategies to enhance the training effectiveness
- Engage with customers and end-users to present and review training prototypes, ensuring that feedback is integrated during the post-contract award phases of System Requirements Review (SRR), Preliminary Design Review (PDR), and Critical Design Review (CDR)
- Focus on continuous improvement and innovation in instructional content development to meet evolving training needs
Multimedia Instructional Designer/Programmer
FlightSafety Services Corporation KC-135 TSSC
02.2000 - 02.2010
- In addition to Instructional Systems Design tasks: Pioneered innovative approaches in instructional systems design by integrating cutting-edge technologies and methodologies to enhance the learning experience
- Spearheaded the use of multimedia tools, interactive simulations, and advanced analytics to tailor training programs that significantly improved student engagement and retention rates
- Supported the Courseware Manager in overseeing the Courseware team and assigning tasks
- Lead the team in training needs assessments, task analysis, course objectives development, training scenario design, product development, curriculum implementation, and operational analysis per the Performance Work Statement (PWS)
- Updated and maintained classroom, computer-based (CBT), and instructor-led training materials using established guidelines alongside actual or simulated equipment and systems
- Implemented adaptive learning technologies to customize content delivery based on individual learning styles and progress, resulting in higher completion rates and improved performance metrics
- Maintained CBTs with Adobe Creative Suite by updating libraries, replacing graphics, and ensuring smooth interaction, feedback, and test questions
- Produced courseware per customer and program requirements and built LMS installation packages for remote distribution and FTU Learning Resource Center (LRS)
- Updated LMS software using Visual Studio to implement approved change proposals
Instructional Systems Designer
Hughes Training, Inc and FlightSafety Services Corporation C-141 TSSC
05.1995 - 02.2000
- Utilized expertise in instructional systems design to assess training needs, analyze tasks, and create master training lists
- Designed realistic training scenarios, developed engaging multimedia products, delivered high-quality instructional outputs, and performed ongoing operational analysis as per the SOW and PWS
- Ensured that the curriculum met specific training needs while creating deliverables such as CBT modules, instructional videos, and interactive presentations featuring real or simulated equipment
- Collaborated closely with stakeholders, subject matter experts, and courseware teams to set standards for format, style, and effective collaboration in design and development
- Created a method within the existing learning content management system to offer complex branching scenarios, aiming to improve student understanding and skill levels
- Ensured baseline integrity by adhering to configuration management requirements
Education
PMP Certification - Program Management Training
Peregrine Integrated Management, Inc.
Sherwood, AR04.2023
Bachelor’s Degree - Multimedia Instructional Design
Cameron University
Lawton, OK12.2015
Skills
- Project Planning & Execution
- Budget Management
- Risk Assessment & Mitigation
- Stakeholder Communication
- Team Leadership & Collaboration
- Process Improvement
- Agile & Waterfall Methodologies
- Performance Tracking & Reporting
- Proposal Support
Honorsandawards
- E-Bravo Award, CAE USA, 06/01/22
- Excellence - Briefing to Northrop Grumman, Chas, great job briefing NGC in Arlington. Your briefing was very detailed and to the point. NGC took particular notice to the training development piece and appeared to be extremely interested in our capabilities. The last minute changes that you made were perfect under pressure and is a testament to your resourcefulness and dedication to excellence. Great job!, Terry Gaylord, 06/01/22
- Excellence - Well Done!, You have been exemplary in how all programs should handle tracking customer data coming through the company. You are punctual and consistent with the proper standards of turning in data for the library to track and we appreciate all of your efforts. Thank you for being prime examples of proper handling and control of third party data and how all programs should work!, Alyssa Mydosh, 10/01/22
- One CAE - Outstanding Team Leadership, Chas and Russ, thank you for demonstrating outstanding team leadership in your respective Tech Lead roles and making the entire ISD team, regardless of physical location, feel welcome and part of the team. Your efforts are continually praised to me by the team, and I want you both to know how truly appreciative I am, especially since I've been pulled away to temporarily lead other teams for CAE must-win proposals. Keep up the great work!, Eric Ultes, 01/01/23
- Excellence - Calm and Steady Leadership, Chastity has personified excellence as a calm and steady leader amid a multitude of changes and shifts during the Pilot Training Transformation courseware development. She has worked to standardize our LSR templates which had to be adjusted to meet the customer and team needs. She has recently ensured competencies and lesson dependencies align with customer-identified pain points. All this while shepherding an inexperienced team through the process (myself being one of those members). This alone proves her dedication to CAE USA's Quality Policy of 'Focusing all elements of the organization on continual improvement and consistent delivery of world-class systems and solutions that always align with customer expectations.' She has remained loyal to this cause even during 'the fray' of evolving customer requirements. It is a pleasure to have her as a Technical lead that I can look up to as a pattern for excellence. Chas, you rock; thank you for your excellent leadership!, Lew Holston, 01/01/23
Affiliations
- Project Management Institute (PMI)
Certification
- PMP - Project Management Professional
Software
Microsoft Project
Adobe Creative Suite
Visual Studio
Microsoft Access
SQL
BNH Advisor Training Management System
Microsoft SharePoint
Timeline
Instructional Systems Design (ISD), Group Lead
CAE ISG
04.2023 - Current
ISD II Technical Lead
CAE ISG
10.2021 - 04.2023
ISD I
CAE ISG
11.2020 - 10.2021
ISD Training Analyst
CAE C-130H TSSC
02.2020 - 11.2020
ISD Manager
CAE KC-135 TSSC
04.2013 - 02.2020
Courseware Developer/Multimedia Designer
DRG and CAE KC-135 TSSC
02.2010 - 04.2013
Multimedia Instructional Designer/Programmer
FlightSafety Services Corporation KC-135 TSSC
02.2000 - 02.2010
Instructional Systems Designer
Hughes Training, Inc and FlightSafety Services Corporation C-141 TSSC
05.1995 - 02.2000
PMP Certification - Program Management Training
Peregrine Integrated Management, Inc.
Bachelor’s Degree - Multimedia Instructional Design
Cameron University
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