Chastity Shultz
Flagstaff,US
Summary
Customer Service with 8+ years of experience solving problems creatively and achieving win-win outcomes using tact and diplomacy. Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Committed to providing world-class customer service while remaining professional. When dealing with a wide range of customer needs while remaining flexible, you'll be upbeat. Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. Quality, speed, and process optimization are your specialties.
Overview
4
4
years of professional experience
Work History
Senior Lead Special Assignment
Northern Arizona University
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Multitasking
- Strong interpersonal skills.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Specialist
Sky Ranch
10.2021 - Current
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.
- Spoke with customers about their [Product or Service] concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues and increase sales.
- Quickly resolved customer issues while adhering to company policies.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Collaborated with management to come up with proactive customer service solutions and put them into action.
- Followed company policies and procedures by promoting a positive and productive workplace for all employees.
- Handled complex transactional and emotional customer situations quickly and professionally while meeting service commitments.
Education
Associate of Applied Science - Early Childhood
Glendale Community College
Glendale, AZ01.1998
Skills
- Stocking
- Retail materials management
- Upselling techniques
- Strong interpersonal skills
- Training development aptitude
- Customer-oriented
- Good communication skills
- Shipping procedures understanding
- Consistently meets sales goals
- Sales expertise
- Active Data Online
- Client relations strength
- Multitasking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Senior Lead Special Assignment
Northern Arizona University
01.2024 - Current
Customer Service Specialist
Sky Ranch
10.2021 - Current
Associate of Applied Science - Early Childhood
Glendale Community College
Similar Profiles
Ivan M. KaminskyIvan M. Kaminsky
ADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University OnlineADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University Online
Drake StantonDrake Stanton
IT Analyst at Northern Arizona UniversityIT Analyst at Northern Arizona University
Jesica MeyerJesica Meyer
Team Member at Follett - Northern Arizona University BookstoreTeam Member at Follett - Northern Arizona University Bookstore
Amelia ShifleyAmelia Shifley
Kickback Host at Drury Inn & SuitesKickback Host at Drury Inn & Suites
Alyvia KurthAlyvia Kurth
Lifeguard at Goldfish Swim SchoolLifeguard at Goldfish Swim School