Chastity Swafford
Kenai,AK
Summary
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Support Manager
Peninsula Community Health Services Of Alaska
06.2019 - Current
- Provided operational support to entire organization-over 100 employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Completed continuous assessments of offices, meeting rooms and breakrooms and put together improvement plans.
- Produced reports outlining safety metrics.
- Investigated maintenance issues to determine causes and develop solutions.
- Launched staff engagement
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Communications and Marketing Coordinator
Kenai Chamber Of Commerce & Visitor Center
03.2013 - 12.2018
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Maintained message consistency across channels to fully support short- and long-term communications goals.
- Generated clear, concise and original verbiage for written communications.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Answered client queries and complaints to provide strong customer service.
- Took photographs and videos during special events for promotional materials and social media pages.
- Maintained membership database, ensuring that all information was current and accurate for over 400 members.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
Service Manager II
Wells Fargo Bank, N.A.
06.2006 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of 12 service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained scheduling to keep shifts appropriately staffed.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
No Degree - Business Administration
Southern New Hampshire University
Manchester, N10.2024
Skills
- Project Management
- Social Media Marketing
- Operation Monitoring
- Employee Engagement Strategies
- Superb Time Management Skills
- Performance Improvement
- High-Pressure Environments
- Staff Training
- Operational Support
- Motivational Leadership
- Corrective Actions
- Microsoft Office Proficiency
Timeline
Operations Support Manager
Peninsula Community Health Services Of Alaska
06.2019 - Current
Communications and Marketing Coordinator
Kenai Chamber Of Commerce & Visitor Center
03.2013 - 12.2018
Service Manager II
Wells Fargo Bank, N.A.
06.2006 - 10.2012
No Degree - Business Administration
Southern New Hampshire University
Similar Profiles
Catrina IrvinCatrina Irvin
Community Health Worker at Peninsula Community Health ServicesCommunity Health Worker at Peninsula Community Health Services
Amber FurneAmber Furne
Certified Medical Coder at Peninsula Community Health ServicesCertified Medical Coder at Peninsula Community Health Services
Joshua WyattJoshua Wyatt
Medical Clinic Manager at Peninsula Community Health ServicesMedical Clinic Manager at Peninsula Community Health Services
Raegan FryRaegan Fry
Barista Manager at Safeway StarbucksBarista Manager at Safeway Starbucks
Lucas KlineLucas Kline
Plant Operator at Glacier Oil and GasPlant Operator at Glacier Oil and Gas