Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Walter

Ocala,FL

Summary

Accomplished Server and Certified Trainer at Longhorn Steakhouse, adept in guest engagement and maintaining high standards of food safety. Demonstrated excellence in relationship management and order accuracy, significantly enhancing dining experiences. Skilled in POS operation and allergy awareness, consistently delivering exceptional customer service and fostering repeat business. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

19
19
years of professional experience

Work History

Server / Certified Server Trainer

Longhorn Steakhouse
10.2015 - 09.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Server / Server Trainer

Bob Evans
08.2005 - 09.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Central Florida Community College
Ocala, FL

Skills

  • Order delivery practices
  • Food Running
  • Guest Engagement
  • Order Management
  • Food Delivery
  • Safe Food Handling
  • Suggestive Selling
  • Allergy awareness
  • Exceptional customer service
  • Food safety practices
  • Hospitality service expertise
  • Food sales and promotion
  • Point of sale operation
  • High-volume dining
  • Relationship Management
  • Cash Handling
  • Order Accuracy
  • Professional Appearance

Timeline

Server / Certified Server Trainer

Longhorn Steakhouse
10.2015 - 09.2024

Server / Server Trainer

Bob Evans
08.2005 - 09.2015

Central Florida Community College

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Chastity Walter