Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chastity Wineland

Mary Esther,FL

Summary

Excellent customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Tow Truck Operator

Seaside Towing
07.2023 - 10.2023
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Removed and unloaded from vehicles or products off my Rollback and or Auto Loader trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Swoop Agero App for calls to be dispatched
  • Contact with Roadside Providers for additional equipment used or discuss any concerns with dispatched tow to ensure great customer service.
  • customer service contacted customer always prior to pick up, on arrival and once delivered along with picture.
  • Quick problem solving in a high risk situation.
  • Team player

Tow Truck Operator/Truck Dispatcher

Starr's Towing
10.2021 - 05.2023
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Operated with safety and skill to avoid accidents and delays.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Dispatch
  • Schedule drivers to make freight deliveries
  • Communicating with customers about freight details, delivery or pick up times, and special handling requests.
  • Maintaining records of dispatched calls, drivers routes, route changes as needed.
  • Communication with over 6 different Roadside providers, our private contracts (Tesla, Maserati) shop calls and private properties.
  • Dispatched and over seen 7 trucks at a time.
  • Excellent Customer Service to our customers as well as our Providers.
  • Excellent customer service
  • Towbooks was our app for drivers and dispatch

Tow Truck Driver

Casher's Wrecker Service
07.2020 - 07.2021
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed routine maintenance on truck to keep in working order.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.

Education

GED -

Odessa HIgh School
Odessa, MO
03.1999

Skills

  • Flatbed and Auto Loader Truck Expertise
  • Recovering Vehicles
  • Assisting Customers
  • Lookout Kit
  • Jump Starts
  • Tire Changes
  • Rotation Calls County and State Law Enforcement assistance on accidents
  • Quick Problem solving in a high Intense and dangerous situation to
  • Documentation Skills
  • Customer Service
  • Safety Management
  • Roadside Assistance
  • Process Monitoring
  • GPS Applications
  • Map Reading
  • State and Federal Regulations
  • Payment Collection
  • Document Verification
  • Word Processing
  • Critical Thinking
  • Customer Relations
  • Work Logging

Timeline

Tow Truck Operator

Seaside Towing
07.2023 - 10.2023

Tow Truck Operator/Truck Dispatcher

Starr's Towing
10.2021 - 05.2023

Tow Truck Driver

Casher's Wrecker Service
07.2020 - 07.2021

GED -

Odessa HIgh School

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Chastity Wineland