Chastity Wright
YULEE,FL
Summary
Dedicated stacker and call center professional with proven problem-solving and organizational skills. Committed to optimizing workflows and training teams to enhance productivity and efficiency.
Overview
12
12
years of professional experience
Work History
Stacker
Spears Coastline Plastics
Yulee, FL
05.2022 - 11.2025
- Operated stacker equipment to efficiently move and organize plastic products.
- Ensured adherence to safety protocols during stacking and transportation processes.
- Collaborated with team members to optimize workflow and reduce downtime.
- Conducted routine inspections of stacking equipment to maintain operational efficiency.
- Assisted in training new employees on safe stacking techniques and equipment use.
- Implemented improvements in stacking processes, enhancing overall productivity.
- Monitored inventory levels during stacking operations to support supply chain management.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Operated stackers to efficiently transport plastic products within warehouse environment.
- Ensured compliance with safety protocols while handling heavy materials.
- Collaborated with team members to maintain organization and cleanliness in work areas.
- Conducted routine inspections of stacking equipment for optimal performance.
Call Center Representative
Omni Hotels & Resorts
Amelia Island Florida
01.2018 - 01.2021
- Managed high volume inbound calls, ensuring customer inquiries were addressed promptly and effectively.
- Resolved customer issues through active listening and problem-solving techniques, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM system for future reference and follow-up actions.
- Collaborated with team members to streamline processes, reducing call handling time while maintaining quality service.
- Trained new representatives on best practices, fostering a knowledge-sharing environment within the team.
- Analyzed customer feedback to identify trends, contributing to improved service strategies and operational efficiency.
- Provided support during peak hours, demonstrating flexibility and commitment to team objectives.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Managed reservations and bookings using property management systems to optimize guest experiences.
- Trained new representatives on operational procedures and customer service best practices for improved performance.
Front Office
Ritz Carlton Hotel
Amelia Island Florida
04.2014 - 01.2018
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Ritz-Carlton
Amelia Island Florida
04.2014 - 01.2018
- Delivered exceptional customer service in high-pressure dining environments.
- Coordinated and executed timely food service to enhance guest satisfaction.
- Trained new staff on menu knowledge and customer interaction techniques.
- Managed tables efficiently, ensuring accurate order processing and delivery.
- Collaborated with kitchen staff to streamline communication and service flow.
- Recommended menu items based on guest preferences to increase sales opportunities.
- Oversaw daily operations, mentoring junior servers for improved team performance.
- Implemented best practices for cleanliness and organization in dining areas.
- Delivered exceptional dining experiences by providing attentive service and personalized recommendations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guests.
- Trained and mentored new servers in best practices for customer service and menu knowledge.
- Maintained clean and organized dining areas, adhering to health and safety standards consistently.
Education
Medical Assistant Diploma - Medical Assistant
SandfordBrown
Jacksonville, FL01-2011
High School Diploma -
Fernandina Beach Highschool
Fernandina Beach, FL06-2002
Skills
- Equipment maintenance awareness
- Record keeping practices
- Warehouse safety
- Shipping and receiving processes
- Labeling
- Time management capabilities
- Physical stamina and strength
- Visual inspection
- Packaging
- Material handling equipment
- Basic math proficiency
- Customer order fulfillment
- First aid and CPR training
- Adaptive communication style
- Barcode scanning
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Lifting and sorting
- Organizational skills
- Critical thinking
- Decision-making
- Team building
- Data entry
- Health and safety compliance
- Work Planning and Prioritization
Timeline
Stacker
Spears Coastline Plastics
05.2022 - 11.2025
Call Center Representative
Omni Hotels & Resorts
01.2018 - 01.2021
Front Office
Ritz Carlton Hotel
04.2014 - 01.2018
Server
Ritz-Carlton
04.2014 - 01.2018
Medical Assistant Diploma - Medical Assistant
SandfordBrown
High School Diploma -
Fernandina Beach Highschool