Chastity Wright
YULEE,FL
Summary
Dedicated stacker and call center professional with proven problem-solving and organizational skills. Committed to optimizing workflows and training teams to enhance productivity and efficiency.
Overview
12
12
years of professional experience
Work History
Stacker
Spears Coastline Plastics
05.2022 - 11.2025
- Operated stacker equipment to efficiently move and organize plastic products.
- Ensured adherence to safety protocols during stacking and transportation processes.
- Collaborated with team members to optimize workflow and reduce downtime.
- Conducted routine inspections of stacking equipment to maintain operational efficiency.
- Assisted in training new employees on safe stacking techniques and equipment use.
- Implemented improvements in stacking processes, enhancing overall productivity.
- Monitored inventory levels during stacking operations to support supply chain management.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Operated stackers to efficiently transport plastic products within warehouse environment.
- Ensured compliance with safety protocols while handling heavy materials.
- Collaborated with team members to maintain organization and cleanliness in work areas.
- Conducted routine inspections of stacking equipment for optimal performance.
Call Center Representative
Omni Hotels & Resorts
01.2018 - 01.2021
- Managed high volume inbound calls, ensuring customer inquiries were addressed promptly and effectively.
- Resolved customer issues through active listening and problem-solving techniques, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM system for future reference and follow-up actions.
- Collaborated with team members to streamline processes, reducing call handling time while maintaining quality service.
- Trained new representatives on best practices, fostering a knowledge-sharing environment within the team.
- Analyzed customer feedback to identify trends, contributing to improved service strategies and operational efficiency.
- Provided support during peak hours, demonstrating flexibility and commitment to team objectives.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Managed reservations and bookings using property management systems to optimize guest experiences.
- Trained new representatives on operational procedures and customer service best practices for improved performance.
Front Office
Ritz Carlton Hotel
04.2014 - 01.2018
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Server
Ritz-Carlton
04.2014 - 01.2018
- Delivered exceptional customer service in high-pressure dining environments.
- Coordinated and executed timely food service to enhance guest satisfaction.
- Trained new staff on menu knowledge and customer interaction techniques.
- Managed tables efficiently, ensuring accurate order processing and delivery.
- Collaborated with kitchen staff to streamline communication and service flow.
- Recommended menu items based on guest preferences to increase sales opportunities.
- Oversaw daily operations, mentoring junior servers for improved team performance.
- Implemented best practices for cleanliness and organization in dining areas.
- Delivered exceptional dining experiences by providing attentive service and personalized recommendations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guests.
- Trained and mentored new servers in best practices for customer service and menu knowledge.
- Maintained clean and organized dining areas, adhering to health and safety standards consistently.
Education
Medical Assistant Diploma - Medical Assistant
SandfordBrown
Jacksonville, FL01-2011
High School Diploma -
Fernandina Beach Highschool
Fernandina Beach, FL06-2002
Skills
- Equipment maintenance awareness
- Record keeping practices
- Warehouse safety
- Shipping and receiving processes
- Labeling
- Time management capabilities
- Physical stamina and strength
- Visual inspection
- Packaging
- Material handling equipment
- Basic math proficiency
- Customer order fulfillment
- First aid and CPR training
- Adaptive communication style
- Barcode scanning
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Lifting and sorting
- Organizational skills
- Critical thinking
- Decision-making
- Team building
- Data entry
- Health and safety compliance
- Work Planning and Prioritization
Timeline
Stacker
Spears Coastline Plastics
05.2022 - 11.2025
Call Center Representative
Omni Hotels & Resorts
01.2018 - 01.2021
Front Office
Ritz Carlton Hotel
04.2014 - 01.2018
Server
Ritz-Carlton
04.2014 - 01.2018
Medical Assistant Diploma - Medical Assistant
SandfordBrown
High School Diploma -
Fernandina Beach Highschool