Chastity J Malone
Summary
Dedicated Customer Service Representative with 5+ years of experience providing empathetic support in high-volume environments. Leverages strong attention to detail and critical thinking to resolve complex inquiries and enhance operational efficiency. Utilizes security and incident-reporting expertise to improve risk awareness and communication protocols, driving customer satisfaction and streamlined processes.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Site Supervisor
Tarian Security
Stone Mountain
12.2021 - Current
- Led daily site security operations and coordinated emergency responses for incidents requiring fire, EMS, or police.
- Managed building access and guest screening while maintaining visitor logs and surveillance monitoring.
- Authored clear incident and wellness check reports and communicated findings to families and sponsors.
- Maintained building systems and safety panels to ensure continuous operation and occupant safety.
- Monitored site activities and conducted risk assessments, leading to proactive adjustments that minimized vulnerabilities and ensured compliance.
- Trained and mentored junior staff on best practices, resulting in improved efficiency and a noticeable increase in team productivity.
- Developed a comprehensive reporting system for incident tracking, providing management with real-time data for informed decision-making.
Sales Representative Supervisor
Secure Contact Solutions
Alpharetta
01.2014 - 06.2019
- Led a team to reduce average call handling time while maintaining customer satisfaction metrics.
- Trained new associates in call procedures, improving first-call resolution and team readiness.
- Managed billing verification and payment profile updates to decrease account errors and disputes.
- Resolved escalated customer concerns by providing clear guidance and restoring customer confidence.
- Resolved customer cancellation requests by probing root causes and retaining subscriptions through targeted offers.
- Negotiated retention terms that preserved revenue and reduced churn with measurable retention outcomes.
- Educated customers on competitive pricing to align service choices with needs and close renewal decisions.
- Diffused escalations using active listening and empathy to restore customer trust and secure continued service.
Sales Associate
The Children's Place
Snellville
01.2013 - 03.2014
- Sold children clothing and accessories for the purpose of retail.
- Managed fast pace transactions and customer concerns.
- Stocked merchandise, evaluated store inventory, managed price forecast, using quality management skills.
- Solicited Children Place Credit Cards using my financial analyst skills.
- Provided marketing analyst skills on various purchasing trends, analyzing best prices and sales.
Lead After-Care Teacher
Legacy Academy
Snellville
06.2011 - 03.2014
- Led daily after-care activities for children, maintaining classroom routines and safety protocols.
- Developed age-appropriate curriculum that improved engagement and learning.
- Communicated regularly with parents to tailor care plans and address individual student needs.
- Trained in CPR and safety procedures and enforced classroom rules to reduce incidents and ensure child well-being.
Sales Associate
TJ Maxx
Snellville
10.2010 - 06.2011
- Resolved customer complaints efficiently to restore satisfaction and retain repeat business.
- Assisted diverse customers with product selection and store inquiries to increase average purchase value.
- Assisted customers with product selection and inquiries, enhancing overall purchase value.
- Organized displays and stockroom to streamline restocking and enhance product availability.
Education
First Aid/CPR/AED - Adult And Pediatric
Clark Counseling And Consulting
06.2026 - 06.2028
High School -
Grayson High School
Loganville, GaSome College (No Degree) -
Gwinnett Technical College
Lawrenceville, GASkills
- Safety compliance
- Incident management
- Risk assessment
- Time management
- Organizational skills
- Strong interpersonal skills
- Active listening
- Directly Driving Teamwork
- Clear communication
- Emotional Intelligence
- Strategic thinking
- Emergency response
- Report writing
- Critical thinking
- Conflict resolution
- Attention to detail
Timeline
First Aid/CPR/AED - Adult And Pediatric
Clark Counseling And Consulting
06.2026 - 06.2028
Site Supervisor
Tarian Security
12.2021 - Current
Sales Representative Supervisor
Secure Contact Solutions
01.2014 - 06.2019
Sales Associate
The Children's Place
01.2013 - 03.2014
Lead After-Care Teacher
Legacy Academy
06.2011 - 03.2014
Sales Associate
TJ Maxx
10.2010 - 06.2011
High School -
Grayson High School
Some College (No Degree) -
Gwinnett Technical College