Chaston Carter
Tech Specialist
Atlanta,GA
Summary
Experienced and dedicated IT professional with 5+ years of engineering and edifying computer concepts in the Information Technology Spectrum. A strong passion for technology and strengthening customer relationships, while resolving complex problems through engagement of analytical attributes, and teaching the basics of computer hardware and software.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
<p>Technical Trainer</p> <p></p>
Amazon Web Services
12.2020
- Educated and trained Internal and 3rd party external company employees on fundamentals of AWS Services and best practice cloud architectural concepts.
- Helped shape ongoing strategy and mission of AWS training program by giving insightful feedback, and working to improve class-room delivery.
- Assisted in the development & maintaining technical training content, lab exercises, presentations.
- Work with key vendors and internal stakeholders to ensure accurate, effective training content.
- Assisted in development of formalized Train-the-Trainer program for our Authorized Training Center partners and Contractors.
- Produce training schedules and classroom agenda.
- Certification such as CCP (AWS Certified Cloud Practitioner) & CSA (AWS Certified Solutions Architect)
<p>Solutions Engineer</p> <p></p>
DocPath
05.2019 - 12.2020
- Provided technical expertise and support for over 100+ 3rd party customers like for Internal products.
- Created technical documentation for internal company use and external use.
- Used data expertise to retrieve information from prospective and existing clients to develop work scopes around solutions to attain customer requirements.
- Evaluated customer's potential technical issues, and internal information while formulating and researching and testing solutions before delivering to the customer.
- Reviewed entire system logs, and data files to identify recurring issues and bugs in company software Internally as well as externally.
- Recorded project status updates daily using trello, Red-mine, and other internal software, along with in-house ticketing system.
- Conjointly worked with development team to solve technical problems, all while gathering necessary tools and information from customers to design the best solution.
- Performed Q/A on Internal OCR software and new products and open enhancement requests to improve software performance.
- Assisted team with designing and planning customer solutions, and taking on form designing projects for companies like Cigna, Lexis Nexus, and ADP.
- Developed and present solutions to customers on how to apply or test fixed bugs or necessary software enhancements.
- Utilized Event code to design and create forms for customers using companies internal Designer software.
<p>Servi-form Software Technician (Contract)</p> <p></p>
Carton Craft Supply Inc
12.2018 - 04.2019
- Provided technical support on a daily basis to external clients
- Traveled to clients establishments to handle machine and software installations on all company servi-form machines.
- Troubleshoot and diagnosed machines issues, and perform technical and mechanical repairs on all die-cutting machines.
- Helped to identify faulty operations, defective material, and reported unusual technical situations to proper supervision when needed.
- Provided installation and technical support for steel rule bender/processing machines, miscellaneous laser machines, and other Servi-form machines.
- Upgraded entire company systems to enable compatible software on all computers and servi-form machines.
<p>Technical Account Manager</p> <p></p>
Rentcafe.com (Yardi Systems Inc.)
08.2017 - 11.2018
- Researched, analyzed, and resolved internal software issues on daily basis.
- Scoped out software projects, and worked closely with software designers and engineers to implement customer request, and fix software bugs.
- Tested, and conducted quality assurance and validation for technical feasibility and product launches.
- Held training sessions for clients and internal teams to explain new products and implementation schedules.
- Created internal documentation for internal knowledge base.
- Worked with program management team to provide testing support during software development and product launches.
- Implemented client requested customization's, and functionality while delivering exceptional hands-on technical support.
- Performed data mapping and software conversions on all internal software.
<p>IT/QA Specialist Internship</p>
Bright-Wave Email Marketing
06.2016 - 06.2017
- Utilized litmus software to perform quality assurance on mail optimization on iPhone, iPad's, and other handheld devices.
- Assisted team with building email campaigns designed to nurture and engage prospects while testing, reporting, and optimization issues.
- Managed direct mail lead generation programs and troubleshooted email optimization issues.
- Handled both static and dynamic list of email uploads, being sent and received by the consumer to import into litmus.
- Attended weekly educational meetings and conducted self-initiated research to maintain full understanding of Marketing Automation Platform capabilities.
- Processed email data, and file uploads using Google spreadsheets and Microsoft Excel.
<p>Tech Camp Instructor Internship</p> <p></p>
Tennessee Chamber of Commerce
08.2015 - 06.2016
- Approached education with passion and excitement and built positive role model relationships with students.
- Taught students (aged 10 years – 15 years) basics of computer software and hardware ie. Microsoft Word, Excel, PowerPoint, and Publisher;
- Evaluated student performances and designed fun learning activities with a scalable system for continuous improvement.
- Collaborated with the staff to bring creative work to the camp, and create lesson plans on a bi-weekly basis.
Education
Master of Science - Information Technology
Southern New Hampshire University
Hooksett, NH 08.2019 - 11.2022
Bachelor of Science - Computer Science
Lane College
Jackson, TN 08.2012 - 07.2016
Skills
Technical Problem-solving
Timeline
<p>Technical Trainer</p> <p></p>
Amazon Web Services
12.2020
Master of Science - Information Technology
Southern New Hampshire University
08.2019 - 11.2022
<p>Solutions Engineer</p> <p></p>
DocPath
05.2019 - 12.2020
<p>Servi-form Software Technician (Contract)</p> <p></p>
Carton Craft Supply Inc
12.2018 - 04.2019
<p>Technical Account Manager</p> <p></p>
Rentcafe.com (Yardi Systems Inc.)
08.2017 - 11.2018
<p>IT/QA Specialist Internship</p>
Bright-Wave Email Marketing
06.2016 - 06.2017
<p>Tech Camp Instructor Internship</p> <p></p>
Tennessee Chamber of Commerce
08.2015 - 06.2016
Bachelor of Science - Computer Science
Lane College
08.2012 - 07.2016
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