Charles Dodd
Merkel,Tx
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
08.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Reported issues to higher management with great detail.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
IT Technician
III Corp US Army
04.2011 - 04.2013
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained office PCs, networks and mobile devices.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Dining Facility Admin NCOIC
US Army
01.2003 - 04.2013
- Evaluated customer feedback systematically, implementing necessary changes to enhance service quality and overall satisfaction.
- Managed budgets effectively, reducing costs while maintaining quality standards in food ingredients and overall presentation.
- Promoted teamwork among staff members through regular communication and collaborative problem-solving efforts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Increased revenue by organizing special events such as theme nights, tastings, or promotional offers that attracted new customers.
- Delivered exceptional service by training employees on best practices in customer relations, including conflict resolution strategies when needed.
Training NCOIC
US Army
05.2009 - 07.2011
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Maintained database systems to track and analyze operational data.
- Collaborated with senior management on new initiatives to build confidence.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Educated staff on organizational mission and goals to help employees achieve success.
Repair and Upkeep III Corp Food Service
US Army
11.2007 - 03.2011
- Contributed to menu development by suggesting innovative recipes and presentation techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Collected payments and observed customers for suspicious behavior.
- Spearheaded special promotions or themed nights to attract new customers while maintaining existing clientele loyalty.
Education
Certificate - Graphics And Printing Technology
Central Texas College
Killeen Texas05.2013
US Army Certification - IT
ATIS
Fort Hood Texas04.2010
Skills
- System Administration
- Network Maintenance
- Software configuration
- Component Replacement
Certification
- Certified System Administrator, Microsoft Corp thru US Army ATIS - 2009
- Certified Microsoft Certified System Engineer, Microsoft Corp Education thru US Army ATIS - 2009
-
Affiliations
- Church of Christ
- Retired US Army Veteran
Languages
English
Full Professional
Spanish
Elementary
German
Elementary
Timeline
Assistant Store Manager
Family Dollar
08.2022 - Current
IT Technician
III Corp US Army
04.2011 - 04.2013
Training NCOIC
US Army
05.2009 - 07.2011
Repair and Upkeep III Corp Food Service
US Army
11.2007 - 03.2011
Dining Facility Admin NCOIC
US Army
01.2003 - 04.2013
Certificate - Graphics And Printing Technology
Central Texas College
US Army Certification - IT
ATIS
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