Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Chat Ragland

Monroe,LA

Summary

Dynamic General Manager with a proven track record at Magnolia Homes, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic feedback systems and fostered employee loyalty by cultivating a positive work environment. Skilled in problem resolution and training, driving significant improvements in sales and service quality.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

33
33
years of professional experience

Work History

General Manager

Regional Homes
07.2020 - Current
  • Assisted in developing operational strategies to enhance team performance.
  • Supported daily management tasks, ensuring efficient workflow across departments.
  • Collaborated with teams to implement process improvements and streamline operations.
  • Learned and utilized project management tools for effective task tracking.
  • Participated in training sessions to gain knowledge of industry standards and best practices.
  • Contributed to maintaining high levels of customer satisfaction through responsive service.
  • Engaged in regular meetings to provide insights on operational challenges and solutions.

General Manager/Store Owner

Magnolia Homes
03.1999 - 07.2020
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Tankerman/Crane Operator

Mississippi Chemical
03.1992 - 03.1999
  • Managed loading and unloading operations of liquid cargo with adherence to safety protocols.
  • Ensured compliance with environmental regulations during transfer processes and equipment usage.
  • Trained junior tankermen on operational procedures and emergency response protocols.
  • Conducted routine inspections of tanks, pipelines, and safety equipment to maintain operational integrity.
  • Operated crane to ensure safe and efficient material handling.

Education

Tri-County Academy
Flora, MS

Associate of Applied Science - General Studies

Holmes Community College
Goodman, MS
05-1990

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and coaching
  • Team leadership

Timeline

General Manager

Regional Homes
07.2020 - Current

General Manager/Store Owner

Magnolia Homes
03.1999 - 07.2020

Tankerman/Crane Operator

Mississippi Chemical
03.1992 - 03.1999

Tri-County Academy

Associate of Applied Science - General Studies

Holmes Community College

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Chat Ragland