Asana
Years of customer and guests services
Chatân El-Webb
General Manager
Los Angeles,CA
Summary
Well-rounded candidate with 16 years of experience, a passion for providing exceptional customer service, seeking to leverage strong organizational/ time management skills, with understanding of all food and beverage menus to pursue a career in corporate. Able to work in fast- paced environments and handle multiple tasks simultaneously.
Overview
16
16
3
3
Years of Management
7
7
years of professional experience
Work History
General Manager
Cerveteca
Venice, CA
2023.10 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
Fine Dining Server
Capital Grille
Cherry Hill, NJ
01.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Answered customers' questions, recommended items, and recorded order information.
- Increased check averages 20% by upselling and adding specials
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
Server
Bankroll
Philadelphia, PA
12.2022 - 06.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Manager of Operations
Clutch Roadhouse
Venice Beach, CA
02.2020 - 01.2021
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce labor hours by 40%.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to CEO/Owner with great detail.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Sales Coordinator/ Fine Dining Server
Grille Concepts
Santa Monica, CA
05.2017 - 06.2020
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained flexible work schedule to meet event needs.
- Answered guest questions about event plans and food service choices.
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
- Worked with banquet manager to coordinate event set up and schedule.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Improved productivity by increasing customer communication and responding to feedback.
- Informed,created, and provided guests with private dining packages, venues, and menus.
- Programmed menus for DoorDash, Uber Eats, Grub Hub, Postmates and Toast.
Education
Bachelor Of Arts (B.A - Digital Media Communications
Hampton University
Skills
Fine Dining ExpertiseSales AbilitiesDietary RestrictionsLuxury Experience ManagementRestaurant OperationEvent Support
Upselling skills
Wine knowledge
Toast POS expert
Aloha POS expert
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Resolved menu and pricing issues through consumer testing.
- Achieved lowering labor by completing an audit of hours with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Company CultureCareer advancementWork from home optionTeam Building / Company RetreatsHealthcare benefitsSoftware
Microsoft Office
IWorks
Interests
Career Development
Team Building
Networking
Entrepreneurship
Timeline
General Manager
Cerveteca
2023.10 - Current
Server
Bankroll
12.2022 - 06.2023
Fine Dining Server
Capital Grille
01.2021 - Current
Manager of Operations
Clutch Roadhouse
02.2020 - 01.2021
Restaurant Sales Coordinator/ Fine Dining Server
Grille Concepts
05.2017 - 06.2020
Bachelor Of Arts (B.A - Digital Media Communications
Hampton University