Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Software
Interests
Timeline
Server
Chatân El-Webb

Chatân El-Webb

General Manager
Los Angeles,CA

Summary

Well-rounded candidate with 16 years of experience, a passion for providing exceptional customer service, seeking to leverage strong organizational/ time management skills, with understanding of all food and beverage menus to pursue a career in corporate. Able to work in fast- paced environments and handle multiple tasks simultaneously.

Overview

16
16

Years of customer and guests services

3
3

Years of Management

7
7
years of professional experience

Work History

General Manager

Cerveteca
Venice, CA
2023.10 - Current
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated interpersonal skills by building positive relationships with others.

Fine Dining Server

Capital Grille
Cherry Hill, NJ
01.2021 - Current
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Managed sections for smooth flow of guests and orders.
  • Suggested wine pairings to go with specific menu items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased check averages 20% by upselling and adding specials
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
  • Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.

Server

Bankroll
Philadelphia, PA
12.2022 - 06.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Manager of Operations

Clutch Roadhouse
Venice Beach, CA
02.2020 - 01.2021


  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Introduced new methods, practices, and systems to reduce labor hours by 40%.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to CEO/Owner with great detail.
  • Interacted well with customers to build connections and nurture relationships.


Restaurant Sales Coordinator/ Fine Dining Server

Grille Concepts
Santa Monica, CA
05.2017 - 06.2020
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained flexible work schedule to meet event needs.
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Informed,created, and provided guests with private dining packages, venues, and menus.
  • Programmed menus for DoorDash, Uber Eats, Grub Hub, Postmates and Toast.

Education

Bachelor Of Arts (B.A - Digital Media Communications

Hampton University

Skills

Fine Dining Expertiseundefined

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Resolved menu and pricing issues through consumer testing.
  • Achieved lowering labor by completing an audit of hours with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Company CultureCareer advancementWork from home optionTeam Building / Company RetreatsHealthcare benefits

Software

Asana

Microsoft Office

IWorks

Interests

Career Development

Team Building

Networking

Entrepreneurship

Timeline

General Manager

Cerveteca
2023.10 - Current

Server

Bankroll
12.2022 - 06.2023

Fine Dining Server

Capital Grille
01.2021 - Current

Manager of Operations

Clutch Roadhouse
02.2020 - 01.2021

Restaurant Sales Coordinator/ Fine Dining Server

Grille Concepts
05.2017 - 06.2020

Bachelor Of Arts (B.A - Digital Media Communications

Hampton University

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Chatân El-WebbGeneral Manager