Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Chatara hill

Chatara hill

menja
Loganville,GA

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction at APAC Customer Services through expert conflict resolution and strong guest engagement. Skilled in safe food handling and fostering team collaboration, I have significantly contributed to business growth and improved service delivery. My ability to prioritize tasks and maintain high cleanliness standards has been pivotal in my career achievements.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.

Overview

13
13
years of professional experience
2
2
Certifications

Work History

Server

Waffel House
05.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Food Preparation Worker

Milk and Honey
06.2022 - 08.2023
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.

Assistant Manager

QuikTrip
03.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Customer Service Representative

APAC Customer Services
06.2012 - 03.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED -

Central High School
Davenport, IA
05.2001 -

Skills

Strong work ethic

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved G.E.D by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

First Aid Certification - American Red Cross.

Timeline

Server

Waffel House
05.2024 - Current

Food Preparation Worker

Milk and Honey
06.2022 - 08.2023

Assistant Manager

QuikTrip
03.2021 - 04.2022

Customer Service Representative

APAC Customer Services
06.2012 - 03.2019

GED -

Central High School
05.2001 -

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Chatara hillmenja