Chatara Lewis
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Visitation Specialist
Kids Ivy League Transportation
07.2022 - 05.2023
- Maintained accurate documentation for each visitation session, noting observations, concerns, or incidents for review by case managers or supervisors.
- Transported child/children to and from visitations safely.
- Facilitated positive visits within biological family visits.
- Ensured child safety during visits by closely monitoring interactions and providing appropriate guidance when needed.
Security Officer
Securitas Security Services USA
05.2019 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored premises by foot as well as video feeds.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
At Your Service
11.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Extended Day Team Leader
Extended Day Team Leader
01.2015 - 01.2017
- Providing supervision for small groups
- Monitoring and managing students during homework session, snack and dismissal
Child Care Assistant
Sue Duncan Children’s Center
01.2011 - 01.2015
- Helping children with homework, and watching them while eating, coloring, playing in the gym, and other activities
Education
No Degree - Certified Nursing Assistant
Chicago Community Learning Center
Chicago, IL11-2024
Alabama State University
Montgomery, AL01.2016
High School Diploma -
De La Salle Institute
Chicago, Illinois01.2015
Skills
- Time management
- Problem-solving
- Reliability
- Excellent communication
- Relationship building
- Patient care
- Feeding assistance
- Dressing assistance
- Professional boundaries
References
Available upon request.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Visitation Specialist
Kids Ivy League Transportation
07.2022 - 05.2023
Security Officer
Securitas Security Services USA
05.2019 - 03.2021
Customer Service Representative
At Your Service
11.2017 - 11.2018
Extended Day Team Leader
Extended Day Team Leader
01.2015 - 01.2017
Child Care Assistant
Sue Duncan Children’s Center
01.2011 - 01.2015
High School Diploma -
De La Salle Institute
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
No Degree - Certified Nursing Assistant
Chicago Community Learning Center
Alabama State University
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