Summary
Overview
Work History
Education
Skills
Timeline
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Cha'tea White

Brooklyn,NY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Rite Aid
08.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Assistant Store Manager

Dollar Tree
06.2021 - 08.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Home Health Care Aide

Freedom Care
06.2019 - 07.2020
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Laundry Attendant

Baby Girl Bubble
05.2010 - 09.2018
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 100 pieces per shift for large amounts of revenue-producing business.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.

Education

GED -

Brooklyn Adult Learning Center
Brooklyn, NY
05.2024

Skills

  • Staff Supervision
  • Customer Experience
  • Stock Rotation
  • Strategic Merchandising
  • Goals and Performance
  • Leadership

Timeline

Assistant Store Manager

Rite Aid
08.2021 - Current

Assistant Store Manager

Dollar Tree
06.2021 - 08.2021

Home Health Care Aide

Freedom Care
06.2019 - 07.2020

Laundry Attendant

Baby Girl Bubble
05.2010 - 09.2018

GED -

Brooklyn Adult Learning Center

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Cha'tea White