Chatham Stokes
Colorado Springs,CO
Summary
Detail-oriented IT support specialist with expertise in hardware diagnostics, software installation, and network troubleshooting. Proven track record of delivering prompt and effective solutions in fast-paced environments. Committed to maintaining professionalism while enhancing organizational IT operations through technical expertise and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Clinical Exercise Physiologist
UC Health
Colorado Springs, CO
01.2024 - Current
- Documented client progress and maintained accurate records to inform data-driven decision-making.
- Monitored multiple cases simultaneously, prioritizing tasks and resolving issues quickly to keep services running efficiently.
- Coordinated schedules, client appointments, and program timelines to enhance daily operations and ensure timely service delivery.
- Collaborated with cross-functional staff to align goals and streamline communication for efficient workflow.
Patient Technology Technician
UC Health Memorial Hospital Central
Colorado Springs, CO
12.2022 - 01.2024
- Monitored clinical areas for equipment service needs, escalating critical issues to higher-level technical support or management for timely resolution.
- Responded to clinical support technology requests, identifying customer issues and providing effective solutions.
- Performed routine cleaning and inventory, ensuring medical equipment technology met safety standards through thorough visual inspections.
- Followed customer service policies and procedures and adhered to and improved lean processes.
Desktop Support Technician
Ascension Health St. Vincent's
Jacksonville, FL
05.2021 - 11.2022
- Utilized ServiceNow to manage ticketing system. Provided first and second level support for Windows-based systems and software applications.
- Supported laptops, workstations, and printers; installed, configured, and maintained all systems hardware and software to ensure operational readiness.
- Communicated with users to resolve issues and troubleshoot hardware (printers, laptops, desktops), enhancing support for personnel and clients.
- Completed contract assignments
Cardiac Rehabilitation
Aiken Regional Medical Center
Aiken, SC
01.2021 - 05.2021
- Interpreted exercise program participant data to evaluate progress. Provided clinical oversight of exercise for participants at all risk levels.
- Explained exercise program and physiological testing procedures to participants, demonstrating correct use of exercise equipment and routines to enhance safety and effectiveness.
- Documented wellness and vitals in Excel, monitoring participant vitals using monitoring systems to ensure accurate health tracking.
- Completed internship program, gaining practical experience in cardiac rehabilitation and enhancing skills in patient care.
Operations Specialist
Dick's Sporting Goods
Augusta, GA
02.2020 - 01.2021
- Delivered customer service by greeting and assisting customers, addressing inquiries and resolving complaints.
- Trained team on how to handle complicated sales. Managed inventory, scanned merchandise, and informed team lead when products needed to be replenished.
- Developed and implemented onboarding policies and procedures for new hires to ensure objectives were achieved.
- Enforced health and safety procedures in compliance with CDC guidelines, contributing to a safe environment during the pandemic.
Fuel Supply Specialist
United States Army
Colorado Springs, CO
08.2015 - 01.2020
- Collected, tested, analyzed, and treated fuel to meet quality and quantity standards for production.
- Verified fuel flow through correct meters, ensuring accuracy by maintaining, monitoring, and repairing equipment.
- Documented specifications, test results, and laboratory recommendations to optimize equipment control settings.
- Coordinated and oversaw fitness testing for soldiers, utilizing principles of exercise physiology to ensure assessments are accurate, safe, and tailored to individual fitness levels.
Barista
Dunkin Donuts/Baskin Robbins
Aiken, SC
05.2012 - 07.2015
- Served more than 50 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance.
- Informed customers about coffee blends and preparation methods, ensured order accuracy, and efficiently bagged meals for easy carry.
- Ensured cleanliness, sanitation, and organization of food preparation areas to support a safe and efficient service environment.
- Processed payments and accurately counted change to facilitate smooth transactions.
Education
MBA - Cybersecurity Management
University of Colorado At Colorado Springs
Colorado Springs, CO07-2026
Computer User Support Specialist Program -
ACI Learning
Jacksonville, FLBachelor of Science Degree - Exercise & Sports Science
University of South Carolina
Columbia, SCSkills
- Data Analysis
- Technical assistance
- System setup
- Software deployment
- Hardware diagnostics
- Task prioritization
- Customer Service
- Team Collaboration
- Communication
- Microsoft outlook
Timeline
Clinical Exercise Physiologist
UC Health
01.2024 - Current
Patient Technology Technician
UC Health Memorial Hospital Central
12.2022 - 01.2024
Desktop Support Technician
Ascension Health St. Vincent's
05.2021 - 11.2022
Cardiac Rehabilitation
Aiken Regional Medical Center
01.2021 - 05.2021
Operations Specialist
Dick's Sporting Goods
02.2020 - 01.2021
Fuel Supply Specialist
United States Army
08.2015 - 01.2020
Barista
Dunkin Donuts/Baskin Robbins
05.2012 - 07.2015
MBA - Cybersecurity Management
University of Colorado At Colorado Springs
Computer User Support Specialist Program -
ACI Learning
Bachelor of Science Degree - Exercise & Sports Science
University of South Carolina