CHATIYA JONES-DEAN
El Mirage
Summary
Seeking a challenging and responsible position where my abilities and experience will have valuable application. A position preferred should provide an opportunity for continued growth and advancement. A Professional with strong background in business operations, adept at streamlining processes and driving efficiency. Skilled in strategic planning, budget management, and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.
Overview
25
25
years of professional experience
Work History
Front Office
Apple Tree Dental Studio
08.2024 - Current
- Treatment planning
- Collections
- Billing
- Month End Reports
- Patient Services
- Payment posting
- Employee review
- A/R Reports
- EOD Reports
Operations Manager
Market Street Dental Studio
02.2023 - 08.2024
- Company Overview: ( New Office Help Open Practice )
- Treatment planning
- Collections
- Payroll
- Billing / Posting
- Insurance verification
- Month End Reports
- Patient services
- Payment posting
- Employee review
- Team building
- Meetings
- Training
- A/R reports
- Credentialing
- Onboarding Employees
- EOD Reports
- ( New Office Help Open Practice )
Operations Manager
Sunwest Dental
02.2021 - 02.2023
- Treatment planning
- Collections
- Payroll
- Billing / Posting
- Insurance verification
- Month End Reports
- Patient services
- Payment posting
- Employee review
- Team building
- Meetings
- Training
- A/R reports
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Director of Operations
Family Dental Station
08.2020 - 02.2021
- Company Overview: ( Interim Position)
- Regional Director Of Operations overseeing five offices in the west valley.
- Regional visits to offices ensure Goals are met and the office managers have the support needed to accomplish the goal set forth.
- Interviewing/ Hiring
- Reviews
- Regional office manager recaps
- Handling / dealing with difficult issues in office
- Training for new team members
- Reviewing over head for the office
- Assisting with treatment coordination
- Leadership Training
- Aging Reports
- Credentialing
- ( Interim Position)
Office Manager
Smile Today Peoria
07.2018 - 08.2020
- Treatment presentation
- Collecting Payments
- Treatment Follow up
- Set Monthly Goals for the office
- Interviews/ Hires / Terminations
- Employee Reviews
- Monthly Reports
- End of month closing
- Payments
- Insurance Billing / posting
Office Manager
The Denture Experts
07.2017 - 07.2018
- Treatment presentation
- Collecting Payments
- Treatment Follow up
- Set Monthly Goals for the office
- Employee Reviews
- Monthly Reports
- End of month closing
- Payments
- Insurance Billing / posting
Office Manager/ Patient Care Consultant
Lumina Health Care Dental
04.2008 - 07.2017
- Billing and Collections, Financing
- Insurance Verification, Claims
- Payroll
- Manage Assistants & Hygienist
- Schedule Appointment
- Present Treatment Plans
Treatment Coordinator
Bellflower Dental Group
03.2005 - 04.2008
- Benefits Coverage, Verify insurance eligibility.
- Billing and Collections, Prepare financial contracts.
- Present treatment plans.
- Answer Phones Schedule and confirm appointments.
Office Manager /Dental Assistant/ Back Office
EB Bush D.D.S.
07.2003 - 02.2005
- Answer Phones, Greet Patients, Schedule Appointments.
- Prepare and Present treatment plans.
- Assist Dentist during implant surgery and placements.
- Establish and organize patient records.
Receptionist
Faison & Faison Dental Office
12.2000 - 02.2003
- Answer Phones
- Schedule and Confirm Appointments send out reminder letters.
- Process Charts.
- Insurance Billing
Education
General Education
Long Beach City College
Long Beach, CA01.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
CPR Certified / BLS Certified
CPR Certified
BLS Certified
Timeline
Front Office
Apple Tree Dental Studio
08.2024 - Current
Operations Manager
Market Street Dental Studio
02.2023 - 08.2024
Operations Manager
Sunwest Dental
02.2021 - 02.2023
Regional Director of Operations
Family Dental Station
08.2020 - 02.2021
Office Manager
Smile Today Peoria
07.2018 - 08.2020
Office Manager
The Denture Experts
07.2017 - 07.2018
Office Manager/ Patient Care Consultant
Lumina Health Care Dental
04.2008 - 07.2017
Treatment Coordinator
Bellflower Dental Group
03.2005 - 04.2008
Office Manager /Dental Assistant/ Back Office
EB Bush D.D.S.
07.2003 - 02.2005
Receptionist
Faison & Faison Dental Office
12.2000 - 02.2003
General Education
Long Beach City College
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