Chatney Key
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Licensed Benefit Advisor
Via Benefits Insurance Services
08.2016 - Current
- Managed complex cases involving multiple stakeholders such as employees, insurance providers, healthcare professionals, or legal representatives with professionalism and tactful negotiation skills.
- Increased customer retention through timely follow-ups and continuous support for their benefit needs.
- Organized detailed records pertaining to each client's progress regarding claims management, policy updates, and enrollment status.
- Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
- Established lasting relationships with clients by consistently delivering exceptional service and maintaining open lines of communication.
Server
Saltgrass Steakhouse
02.2014 - 10.2016
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales significantly by upselling higher-end products to customers.
Server Trainer
Chilis Bar And Grill
06.2010 - 01.2014
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Developed job-specific competencies and performance standards.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Monitored new server performance and offered continuous support throughout training period.
Education
No Degree - English Literature
Texas Woman's University
Denton, TXHigh School Diploma -
Justin F Kimball High School
Dallas, TX05.2005
Skills
- Compensation Structuring
- In-depth product knowledge
- Records Maintenance
- Goal-Oriented
- Regulatory Compliance
- Insurance Industry Experience
- Attention to Detail
- Benefits analysis
- Multitasking
- Research
- Good Telephone Etiquette
- Active Listening
- Task Prioritization
- Analytical and Critical Thinking
Timeline
Licensed Benefit Advisor
Via Benefits Insurance Services
08.2016 - Current
Server
Saltgrass Steakhouse
02.2014 - 10.2016
Server Trainer
Chilis Bar And Grill
06.2010 - 01.2014
No Degree - English Literature
Texas Woman's University
High School Diploma -
Justin F Kimball High School
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