Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Commercial Loan Specialist
Commercial Alliance
05.2022 - 06.2025
Processed systematic preliminary loan proposals.
Generated and distributed variety of daily, weekly and monthly reports.
Assisted with ongoing date entry in asset management system.
Managed up to 40 client loans at any given time.
Monitored pipelines to track and log status of loans.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Loan Processor
Flagstar Bank
01.2020 - 05.2022
Set up and completed loan submission packages.
Provided quick turnaround times to maintain fast-past schedule.
Coordinated closing process with attorneys, title companies, and government clerks.
Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Handled any conditions sent from underwriting departments.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Utilized loan origination software to process and track loan applications.
Processed loan applications and monitored progress from start to finish.
Evaluated loan requests and documents to verify accuracy and completeness.
Post Closing
Flagstar Bank
04.2013 - 01.2020
Compiled closing packages for drafting and presentation accuracy.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Monitored pipelines to track and log status of loans.
Assessed loan portfolios for compliance with underwriting policies.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Evaluated loan requests and documents to verify accuracy and completeness.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Asset Acceptance LLC
03.2008 - 05.2011
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Provided technical support during onboarding and throughout various stages of pipeline.
Assisted with ongoing date entry in asset management system.
Payroll and Accountant Assistant at ServiceMaster Commercial Cleaning By AlliancePayroll and Accountant Assistant at ServiceMaster Commercial Cleaning By Alliance