Chatty Peel

Staff Supervision:

• Manage and supervise support staff, including hiring, training, and scheduling.
• Ensure staff members provide exceptional customer service to patients.
• Address performance issues and conflicts among team members.

Financial Management:

• Oversee billing and insurance processes, including claims and payments.
• Maintain the practice's financial records and prepare reports for the chiropractor.
• Monitor expenses and implement cost-effective measures to improve profitability.

Compliance and Regulations:

• Stay updated on healthcare laws and regulations, particularly those related to chiropractic care.
• Ensure the practice complies with HIPAA regulations and patient data security.
• Implement and enforce office policies and procedures to maintain compliance.

Patient Relations:

• Manage patient scheduling and appointment booking efficiently.
• Handle patient inquiries, complaints, and concerns with professionalism and empathy.
• Maintain and organize patient records while ensuring data confidentiality.

Office Operations and Efficiency:

• Maintain a well-organized and clean office environment.
• Develop and implement office procedures to streamline operations.
• Oversee inventory management and ordering of supplies and equipment as needed.

• Maintained open communication with lenders, brokers and borrowers.
• Scheduled signings and gathered required paperwork.
• Returned executed loan packages to lender for review and approval in accordance with lender instructions.
• Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
• Examined purchase and sale agreement for potential items of concern and addressed immediately.
• Prepared estimated closing statements for buyer and seller.
• Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.

• Managed administrative logistics of events planning, event booking, and event promotions.
• Liaised with clients to determine exact event requirements.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Proper permit filing through county health department agencies.