Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHAU CAO

Summary

Dynamic Business Operations Professional with over 9 years of experience in enhancing operational efficiency and customer satisfaction in high-volume environments. Proficient in retail management systems, and known for driving successful team development and technical support initiatives. Expertise in managing complex vendor relationships and optimizing inventory processes contributes to improved performance and cost efficiency. Committed to leveraging technical skills in system optimization and troubleshooting to elevate operational standards and achieve strategic goals.

Overview

9
9
years of professional experience

Work History

Operations Manager

Dazzle Nails Spa
02.2023 - Current
  • Oversaw daily operations to ensure exceptional customer service and efficient workflow.
  • Managed vendor relationships to improve inventory management and supply chain efficiency.
  • Implemented system optimizations that enhanced operational effectiveness and customer satisfaction.
  • Led team training initiatives, cultivating a strong performance culture.
  • Developed and maintained technical documentation for troubleshooting and operational processes.
  • Designed and implemented technical solutions for complex business challenges.
  • Provided technical support for hardware and software troubleshooting issues.

Technical Operations Manager

The Nails Spa
01.2017 - 12.2022
  • Supported operations for $500K+ business, serving over 100 customers daily.
  • Navigated more than 1,000 orders using advanced retail management software.
  • Developed corporate and company websites with WINX and JavaScript technologies.
  • Innovated digital signage solutions through Optisign tool integration.
  • Managed technical support for POS systems, coordinating with software teams for troubleshooting.
  • Analyzed sales and performance data to enhance budget planning and forecasting.
  • Implemented training procedures, successfully training over 10 employees.
  • Processed daily orders exceeding $3,000 through the POS system, ensuring timely delivery.

Education

A+ Certification -

CompTIA
06-2025

IT Support Certificate -

Google
03-2025

High School -

Edison High School

IT Coursework

Northern VA Community College

Skills

  • Microsoft Office 365
  • System optimization
  • Active Directory management
  • Team leadership
  • Technical documentation
  • Support and troubleshooting
  • OpenLDAP administration
  • Vendor relationship management

Timeline

Operations Manager

Dazzle Nails Spa
02.2023 - Current

Technical Operations Manager

The Nails Spa
01.2017 - 12.2022

A+ Certification -

CompTIA

IT Support Certificate -

Google

High School -

Edison High School

IT Coursework

Northern VA Community College

Similar Profiles

CREATE PROFILE
CHAU CAO