Chau Giang
Oakland,CA
Summary
Detail-oriented administrative professional with a strong technical background and exceptional organizational skills. Experienced in coordinating projects and optimizing schedules to enhance operational efficiency. Proficient in Microsoft Office, Google Workspace, and data management tools, with expertise in resolving technical issues. Committed to supporting organizational goals through precise process management, and strict confidentiality.
Overview
5
5
years of professional experience
Work History
Technology Specialist/Sr. Administrative Assistant
First 5 Alameda County (Via Robert Half)
Alameda, CA
05.2025 - Current
- Delivered high-level administrative and technical support for Early Childhood Education initiatives, assisting providers and internal staff across Alameda County.
- Managed high-volume caseloads, averaging 30 provider sites daily, while delivering technical support, tracking tickets, and performing data entry and validation in the Hubbe system.
- Resolved an average of 10 provider inquiries and technical issues per day via email, phone, and Jira, ensuring timely and accurate processing of site applications, reporting, and data integrity.
- Contributed to process improvements that enhanced operational efficiency and provider satisfaction; recognized by leadership for rapid learning, organization, and strong attention to detail.
Associate Software Test Engineer/Administrative Specialist
Visa Inc
Foster City, CA
03.2023 - 01.2025
- Delivered high-priority projects on time by providing administrative and operational support to leadership.
- Streamlined scheduling and meeting coordination for up to two managers, managing calendars and logistics.
- Resolved issues in real time through collaboration with diverse teams to ensure seamless operations.
- Facilitated knowledge transfers and training sessions to enhance efficiency among cross-functional teams.
Software Test Specialist/Administrative Assistant
Visa Inc
Foster City, CA
01.2020 - 03.2023
- Developed, documented, and executed over 100 test cases using Zephyr for Jira for a billing application generating approximately $50 million annually.
- Supported team operations by preparing and managing project schedules, and tracking progress using Microsoft Excel and Jira.
- Collaborated across departments to gather requirements, streamline workflows, and resolve issues, showcasing strong communication and teamwork.
- Elected Security Champion: triaged, remediated, and tracked thousands of security findings daily to help reduce vulnerabilities across Visa systems.
Education
Some College (No Degree) - Technology, Academic & Professional Development
Year Up United
San Francisco, CA01-2020
Skills
- Microsoft Office Suite and Google Workspace
- Technical support and documentation
- Fast typing (80 WPM)
- Data entry and database maintenance
- Calendar and schedule management
- Office administration and coordination
- Customer service excellence
- Process improvement and collaboration
- Communication skills (written and verbal)
- Bilingual: English and Vietnamese
Timeline
Technology Specialist/Sr. Administrative Assistant
First 5 Alameda County (Via Robert Half)
05.2025 - Current
Associate Software Test Engineer/Administrative Specialist
Visa Inc
03.2023 - 01.2025
Software Test Specialist/Administrative Assistant
Visa Inc
01.2020 - 03.2023
Some College (No Degree) - Technology, Academic & Professional Development
Year Up United
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