Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHAU NGUYEN

Richmond,TX

Summary

Motivated waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

8
8
years of professional experience

Work History

Restaurant Waiter

PHO BARR
01.2023 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Boba Barista/Cashier

THE BEP TEAHOUSE
08.2018 - 01.2023
  • Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
  • Streamlined drink preparation processes for increased efficiency and reduced wait times.
  • Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.

BARISTA/Cashier Team Lead

RAYLY TEAHOUSE
03.2015 - 06.2018
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Education

Associate of Science -

Houston Community College
Houston, TX
12.2019

Skills

  • Customer Service
  • Service Quality
  • Bilingual in English and Vietnamese
  • Management
  • Communication
  • Point of sale operation
  • Multitask
  • File Organization
  • Cash Handling
  • Office Organization
  • Issue handling
  • Scheduling

Languages

Vietnamese
Native or Bilingual

Timeline

Restaurant Waiter

PHO BARR
01.2023 - 08.2023

Boba Barista/Cashier

THE BEP TEAHOUSE
08.2018 - 01.2023

BARISTA/Cashier Team Lead

RAYLY TEAHOUSE
03.2015 - 06.2018

Associate of Science -

Houston Community College
CHAU NGUYEN