CHAUMEKA BLANTON
Baltimore,MD
Summary
Hardworking Manager focused on producing quality food and providing excellent customer service. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. Manager with excellent communication skills and rapid and precise customer service skills. Outgoing Manager familiar with cash and food handling procedures. Possesses strong communication and time management skills. Manager who successfully manages large-volume orders and adeptly operates grills, deep-fat fryers and griddles. Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant/General Manager
Wendy’s
Baltimore, MD
08.2015 - 10.2023
- Prepare weekly/monthly schedules
- Work long hours
- Responsible for staffing and training
- Handle deposits and inventory as well as ordering
- Can administer serv safe exams and courses due to becoming a Proctor
- Responsible for leading over 25 plus employees and Managers.
Manager
McDonald's
Baltimore, MD
07.2011 - 07.2015
- Consistently provided friendly guest service and heartfelt hospitality
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Promptly and empathetically handled guest concerns and complaints
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Served fresh, hot food with a smile in a timely manner
- Pleasantly and courteously interacted with customers
- Communicated clearly and positively with co-workers and management.
Manager
McDonald
Baltimore, MD
10.2009 - 04.2011
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved guest complaints promptly and professionally
- Packaged menu items into bags or trays and placed drink orders into carriers
- Assembled food orders while maintaining appropriate portion control
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Verified that prepared food met all standards for quality and quantity
- Prepared and served beverages such as coffee, tea and fountain drinks
- Prepared a variety of foods according to customers' orders or supervisors' instructions following approved procedures
- Quickly and efficiently processed payments and made accurate change
- Handled currency and credit transactions quickly and accurately
- Carefully maintained sanitation, health and safety standards in all work areas
- Worked well with teammates and openly invited coaching from the management team
- Followed all established restaurant practices and procedures
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Consistently provided friendly guest service and heartfelt hospitality
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Promptly and empathetically handled guest concerns and complaints
- Served fresh, hot food with a smile in a timely manner
- Pleasantly and courteously interacted with customers
- Built loyal clientele through friendly interactions and consistent appreciation
- Communicated clearly and positively with co-workers and management
- Resolved guest complaints promptly and professionally
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Inventoried and restocked items throughout day.
Manger
Popeye
Baltimore, MD
09.2008 - 08.2009
- Consistently provided friendly guest service and heartfelt hospitality
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Strictly followed all cash, security, inventory and labor policies and procedures
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Carefully maintained sanitation, health and safety standards in all work areas
- Frequently washed and sanitized hands, food areas and food preparation tools
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Worked well with teammates and openly invited coaching from the management team
- Assisted management with monthly inventory control and weekly stock ordering
- Took initiative to find extra tasks when scheduled duties were completed.
Education
High School Diploma -
Prince Edward County High School
Skills
- Organized and efficient server
- Quick problem solver
- Committed team player
- Flexible schedule capability
- Cash handling expert
- ServSafe certification
- Thrives in fast-paced environment
- Courteous, professional demeanor
- High energy
- Up-selling capability
Certification
Serve Safe certification
Serv Safe Proctor
Accomplishments
- Promoted to Crew Shift Leader after less than four months of employment.
- Won "Employee of the Month" award as well as "Manager of the Month"
- Recognized by peers and management for going above and beyond normal job functions.
- Promoted to Restaurant General manager within 3 years of employment as well as became training manager.
Timeline
Assistant/General Manager
Wendy’s
08.2015 - 10.2023
Manager
McDonald's
07.2011 - 07.2015
Manager
McDonald
10.2009 - 04.2011
Manger
Popeye
09.2008 - 08.2009
High School Diploma -
Prince Edward County High School
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