Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Chauna Mason

Chauna Mason

Kansas City,KS

Summary

Dedicated Manager's Assistant with 4+ years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Results-driven with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Manager's Assistant

Dollar Tree Stores
08.2022 - Current
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Cashier

Village West Discount Liquor
08.2020 - 01.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Providence Medical Center

CNA
05.2019 - 08.2020
  • Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
  • Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
  • Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
  • Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
  • Assisted with the implementation of a new electronic health records system, leading to more organized and accessible patient information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Help with the daily routine and needs of the patient

Education

Certified Nurse Aid/ Certified Medical Assistant - Nursing

Fort Scott Community College
Fort Scott, KS
2015

Skills

  • Technical Troubleshooting
  • Employee Relations
  • Procurement Support
  • Schedule Oversight
  • Office Administration
  • Expense Tracking
  • Basic Computer Support
  • Records Management
  • Filing System Management
  • Clerical Support
  • Customer Relations
  • Client relations
  • Customer Rapport
  • Sales Growth
  • Money Handling
  • Customer Service
  • Scheduling
  • Invoice Processing
  • Electronic Records Management

Timeline

Manager's Assistant

Dollar Tree Stores
08.2022 - Current

Cashier

Village West Discount Liquor
08.2020 - 01.2022

Providence Medical Center

CNA
05.2019 - 08.2020

Certified Nurse Aid/ Certified Medical Assistant - Nursing

Fort Scott Community College
Chauna Mason