Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Chauna Reddick
Killeen,TX
Summary
Overview
30
years of professional experience
Work History
Faith Health Services Of Georgia
Case Manager
01.2023 - Current
Job overview
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Managed a case load of over 70 patients.
Pruitt Health
Case Manager
06.2006 - 01.2023
Job overview
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Assessed clients and developed plans to meet needs.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Managed a caseload of over 80 patients.
Vanguard
Child Protective Services Caseworker
09.2004 - 08.2005
Job overview
- Visited homes, inspected surroundings and interviewed family members.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed plans to strengthen family units.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
Cirrus Logic
Marketing Coordinator/Clinical Administrative Coordinator
04.2000 - 09.2004
Job overview
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Organized logistics for marketing and proposal strategy meetings.
- Continually maintained and improved company's reputation and positive image in markets served.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Conducted new employee onboarding and provided ongoing orientation training.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Texas A&M University
Military County Extension Agent
01.1996 - 04.2000
Job overview
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Explained medical care options to help families make informed healthcare decisions.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss patient care plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Conducted in-home visits to provide supportive services.
Texas Department Of Protective And Regulatory Services
Child Protective Services Investigator
01.1994 - 01.1996
Job overview
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented all relevant information by filling out forms and completing case reports.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
Education
University of Maryland - University CollegeHyattsville, MD
Master of Science from Human Resource Management
05.2003
University Overview
University of Mary Hardin-BaylorBelton, TX
Bachelor of Arts from Social Work
05.1993
University Overview
Skills
- Patient Management
- Data Entry and Analysis
- Patient and Caregiver Education
- Case Planning and Management
- Patient and Family Liaison
- Crisis Intervention
- Team Meetings
- Emotional Awareness
- Documentation
- MS Office
- Home Visits and Inspections
- Treatment Planning
- Community Resources
Timeline
Case Manager
Faith Health Services Of Georgia
01.2023 - Current
Case Manager
Pruitt Health
06.2006 - 01.2023
Child Protective Services Caseworker
Vanguard
09.2004 - 08.2005
Marketing Coordinator/Clinical Administrative Coordinator
Cirrus Logic
04.2000 - 09.2004
Military County Extension Agent
Texas A&M University
01.1996 - 04.2000
Child Protective Services Investigator
Texas Department Of Protective And Regulatory Services
01.1994 - 01.1996
University of Maryland - University College
Master of Science from Human Resource Management
University of Mary Hardin-Baylor
Bachelor of Arts from Social Work
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