Chauncere Inthavong
Atlanta,GA
Summary
A collaborative trainer, excited to utilize creativity and strong communication skills. Adept at creating innovative and engaging training materials with a keen eye for lasting results. Excellent communication and problem-solving skills with a good understanding of adult learning principles, assessment, and evaluation. Reliable with a relentless work ethic. Team-oriented employee trainer with substantial background in training and development. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Proven track record of developing and implementing successful training strategies, utilizing both traditional and digital methods. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.
Overview
2
2
years of professional experience
Work History
Front End Clerk
Publix
09.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Streamlined front end operations for improved efficiency and service quality.
- Assisted customers with inquiries, resolving issues promptly and professionally.
- Maintained cleanliness and organization of the front end area, ensuring a welcoming environment for shoppers.
Team Lead
Chick-fil-A
06.2022 - 01.2023
- Reached out to managers and team leaders to source requirements for training and identify needs.
- Supported and coached employees as part of successful training initiatives.
- Supported and helped facilitate organizational growth by developing employee training plans.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Directed and supervised team of 5 engaged in Customer satisfaction and team development.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA05.2024
Skills
- Sanitation Procedures
- Innovative Training Approaches
- Employee Assignments
- Workshop Coordination
- Food Safety Guidelines
- Administrative Support
- Coaching and Development
- Employee Relationships
- Food Quality Standards
- Customer Experience
- Performance monitoring
Timeline
Front End Clerk
Publix
09.2023 - 03.2024
Team Lead
Chick-fil-A
06.2022 - 01.2023
High School Diploma -
North Atlanta High School
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