CHAUNCEY BANKS

• Demonstrates strong leadership skills by mentoring 15 staff members on proper procedures and etiquette for dealing with customers.
• Collaborate with management to identify areas for improvement, leading to increased overall productivity within the team.
• Assist with insurance verification, expediting the check-in process and ensuring accurate billing for over 5,000 patients.
• Handles sensitive information with discretion, adhering to HIPAA guidelines at all times.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Provide exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.

Increase customer satisfaction through continuous improvement initiatives and excellent customer service.

• Hired and managed 5 employees to maximize productivity while training staff on best practices and protocols.
• Cultivates strong relationships with external partners to foster collaboration and maximize resources.
• Launched 100+ new products successfully into the market after meticulous research, planning, and marketing campaigns.

• Provided exceptional customer service, addressing concerns promptly and professionally.
• Conducted regular training sessions on product knowledge, enabling 25 team members to effectively sell complex solutions.
• Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
• Increased client satisfaction 95% by providing tailored consulting services and effective problem-solving strategies.

• Responsible for successful strategic initiatives to improve team productivity and increase staff retention
• Trained and regularly 15 mentored associates on performance-oriented strategies and customer service techniques.
• A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.