CHAUNCEY COX
Dallas,TX
Summary
Product manager and marketing communications professional with 12 years of experience working at the intersection of technology, content, and business operations across energy, manufacturing, and higher education. Skilled in defining product roadmaps, leading stakeholder requirements sessions, and translating business needs into user stories, BRDs, and acceptance criteria for AI-powered and CRM-driven product builds.
Overview
2
2
Certification
12
12
years of professional experience
Work History
Project Analyst (Rotational: Product Owner & Business Analyst)
NRG
06.2023 - Current
- Rotating through technology and operations analyst functions at a national energy company, serving as product owner on AI-driven customer support automation and as business analyst on a multi-department CRM email redesign and SAP migration.
- Led Phase II development of an AI-powered chatbot that automates incentive and billing verification for customer support agents, defining the product roadmap, user stories, and acceptance criteria that reduced manual ticket handling time by 40% and improved verification accuracy across the agent team.
- Define and prioritize the product backlog for AI-driven automation initiatives targeting mid- and back-office customer support workflows, translating business processes into user stories and working closely with engineering teams to keep delivery aligned with business objectives.
- Facilitate 10+ stakeholder workshops with cross-functional teams across three departments to gather, document, and validate requirements for a CRM email redesign project moving weekly customer power usage summaries into SAP with a new visual format.
- Produce the BRD and full process models for the CRM redesign, achieving 100% requirements traceability and reducing UAT defects by 25% through structured early validation, clear acceptance criteria, and cross-team alignment sessions ahead of build.
- Redesigned agile quarterly project closure templates and standardize Q4 year-end reporting procedures for Agile and Waterfall teams, optimizing the audit cycle and improving the accuracy of portfolio-wide project summaries.
- Analyzed project data to identify trends and inform strategic decision-making.
Project Manager, Cummins Powers Women
Cummins
01.2020 - 06.2023
- Owned strategy, content, and execution for Cummins Powers Women, a global corporate responsibility program advancing gender equality, managing cross-functional teams, non-profit partnerships, and executive reporting across international markets.
- Designed and delivered annual programming for International Women’s Day and International Day of the Girl across five countries, driving a 20% year-over-year improvement in global employee engagement and event participation.
- Built project plans, timelines, and content deliverables for multi-phase program initiatives spanning education, law and policy, personal safety, and economic development, keeping ERGs, corporate responsibility leaders, and non-profit partners coordinated across global time zones.
- Prepared interim and year-end executive reports summarizing program metrics, initiative progress, and engagement outcomes, giving senior leadership clear visibility into program performance and funding alignment.
- Managed cross-functional program teams across employee resource groups, global corporate responsibility leaders, and multiple non-profit partners, resolving competing priorities and maintaining program continuity across business units.
- Established and expanded strategic partnerships across five business functions and external organizations, growing the program’s reach and embedding corporate responsibility messaging into global brand storytelling campaigns.
Senior Communications Specialist
Cummins
01.2017 - 01.2020
- Served as marketing and communications lead on national product and brand initiatives at a Fortune 150 global manufacturing company, producing multi-channel content and managing Salesforce-driven campaigns across regional markets.
- Led national marketing campaigns for large-scale product launches and brand awareness initiatives across five regions, managing content production, stakeholder coordination, and project timelines from brief through delivery.
- Partnered with engineering subject matter experts to translate complex technical product and service information into customer-facing language across web, email, and digital platforms, improving product accuracy and audience relevance.
- Developed executive communications and partnerships with senior leaders to identify brand storytelling opportunities, increasing leadership visibility and reinforcing company narrative across internal and external audiences.
- Built and managed multi-channel content campaigns across email, web, and digital platforms powered by Salesforce, tracking performance against engagement benchmarks and adjusting messaging based on campaign data.
- Conducted stakeholder interviews and facilitated content strategy sessions to surface organizational wins, translating achievements into communications that aligned with brand positioning and executive messaging priorities.
- Developed and implemented strategic communication plans to enhance brand visibility and engagement.
IT Communications Specialist III
University of North Texas
01.2014 - 01.2017
- Led marketing and communications for the university’s IT division, managing external-facing campaigns, event coordination, and cybersecurity awareness programs for a large public research university.
- Led communications strategy for three major IT product launches — a university-wide mobile app, a data warehousing initiative, and a PeopleSoft enterprise upgrade — coordinating messaging across administration, faculty, and a campus community of 20,000 users.
- Developed comprehensive marketing campaigns and communications plans for IT product launches and system upgrades, aligning content strategy with launch timelines and stakeholder readiness requirements.
- Created and distributed content across news releases, newsletters, websites, and presentations, maintaining a consistent IT brand voice and keeping the campus community informed across every major initiative.
- Served as Communications Chair and Special Events Coordinator for the IT Works! Conference, managing speaker coordination, event logistics, and all attendee-facing communications for 80 annual participants.
- Collaborated with the IT security team to design cybersecurity awareness campaigns, training events, and communication plans, supporting compliance objectives and building a campus-wide culture of security literacy.
- Developed and implemented strategic communication plans to enhance IT service visibility and engagement.
Education
Master of Arts - Organizational Communication
Texas A&M University
College Station, TX08-2014
Bachelor of Arts - Integrative Public Relations
Central Michigan University
Mount Pleasant, MI05-2008
Skills
- Product Roadmap Development
- Backlog Management
- User Stories & Acceptance Criteria
- Agile/Scrum
- Business Requirements (BRD/PRD)
- Stakeholder Workshops
- AI & Automation Product Development
- UAT Management
- Project Management
- Multi-channel Communications
- Brand Storytelling
Certification
Certified Scrum Master (CSM), Scrum Alliance 2024
ISC2 Certified in Cybersecurity, ISC2 2025
Timeline
Project Analyst (Rotational: Product Owner & Business Analyst)
NRG
06.2023 - Current
Project Manager, Cummins Powers Women
Cummins
01.2020 - 06.2023
Senior Communications Specialist
Cummins
01.2017 - 01.2020
IT Communications Specialist III
University of North Texas
01.2014 - 01.2017
Master of Arts - Organizational Communication
Texas A&M University
Bachelor of Arts - Integrative Public Relations
Central Michigan University
CAREER HIGHLIGHTS
- Led Phase II development of an AI-powered chatbot at NRG that automated incentive and billing verification for customer support agents, reducing manual ticket handling time by 40% and improving call accuracy across a national customer operations team.
- Produced the business requirements document (BRD) and process models for a multi-department CRM email redesign and SAP migration, achieving 100% requirements traceability and cutting UAT defects by 25% through early validation and clearly defined acceptance criteria.
- Designed and executed global programming for Cummins Powers Women across five countries, driving a 20% improvement in employee engagement year over year and growing partnerships spanning education, economic development, and public policy organizations.
- Served as marketing and communications lead for three major IT product launches at the University of North Texas, including a university-wide mobile app rollout, a data warehousing initiative, and an enterprise PeopleSoft upgrade reaching a 35,000-student campus community.