Chauncey Fergerson
Bronx,NY
Summary
Motivational job seeker prepared to offer strong communication skills, problems solving abilities and a positive mental attitude to a growth-orientated role. Eager to build long lasting relationship to ensure company retention.
Overview
7
7
years of professional experience
Work History
Security Officer
SECURITAS SECURITY SERVICES USA
06.2023 - 12.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems. (CCTV cameras and alarm systems)
- Maintained a safe environment for employees and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Examined doors, windows and gates to verify security.
Restaurant Team Member
CHIPOTLE MEXICAN GRILL
02.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area.
- Handled cash transactions using POS system and accurately ensuring proper cash handling procedures were followed.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Addressed customer concerns promptly and professionally.
- Consistently met or exceeded sales goals through upselling techniques and genuine product knowledge recommendations.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Corporate Trainer / Energy Sales Consultant
IMG CORPORATIONS
10.2021 - 05.2023
- D2D SALES (SFE ENERGY)
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-ups and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assigned territory.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Generated leads and closed sales.
- Networked at events to expand business allies.
- Provided coaching and mentoring to new sales agents.
- Advertised product and service offerings via social media.
- Maintained a positive working environment to ensure retention of the office.
- Managed recruitment, training and development for highly effective sales team.
- Collaborated with Human Resources to facilitate recruitment promotion.
Child and Youth Program Assistant
INCARNATION SCHOOL
09.2018 - 05.2019
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings..
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Provided homework assistance as needed, helping students succeed academically outside of program hours.
- Created list of needed supplies and materials.
- Effectively managed challenging situations or conflicts between children by implementing positive reinforcement techniques to encourage appropriate behavior.
Sales Associate
FOOTLOCKER
01.2017 - 02.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed timely and effective replacement of damaged or missing products.
Skills
- Mentorship / Leadership
- Effective Communication / Active Listening
- Team Building
- Problem Solving / Critical Thinking
- Adaptability / Student Mentality
- Multi-Tasking / Time-Management
- Attention To Detail
- Reliability
- Decision-Making / Strategy Development
- Networking
- Upselling Strategies
- Public Speaking
- De-Escalation
- De-Escalation Techniques
Timeline
Security Officer
SECURITAS SECURITY SERVICES USA
06.2023 - 12.2023
Restaurant Team Member
CHIPOTLE MEXICAN GRILL
02.2023 - 07.2023
Corporate Trainer / Energy Sales Consultant
IMG CORPORATIONS
10.2021 - 05.2023
Child and Youth Program Assistant
INCARNATION SCHOOL
09.2018 - 05.2019
Sales Associate
FOOTLOCKER
01.2017 - 02.2018