Chauncey Stanford
Dickinson
Summary
Proven leader with extensive experience at Torrid, adept in customer service management and problem-solving. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in POS systems and store operations, consistently driving retail sales growth. Demonstrates exceptional team leadership and communication, significantly improving operational efficiency. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
Work History
Store Manager
Torrid
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Torrid
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Key Holder Manager
Torrid
10.2020 - Current
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Accepted and processed customer returns.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
Sales Associate
Torrid
10.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Target
09.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new team members, also helped in every department constrained.
Education
Cosmetology
Paul Mitchell The School - Houston
Houston, TX05.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Customer Service Management
- Team Leadership
- Outstanding communication skills
- POS Systems
- Retail Sales Techniques
- Computer Skills
Timeline
Store Manager
Torrid
10.2023 - Current
Assistant Manager
Torrid
10.2022 - Current
Key Holder Manager
Torrid
10.2020 - Current
Sales Associate
Target
09.2018 - 01.2020
Sales Associate
Torrid
10.2017 - Current
Cosmetology
Paul Mitchell The School - Houston
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