CHAUNCEY STARLING
New York
Summary
Excellent administrative skills, Dependable, Collaborator, leadership skills, ethical and discreet, provides great customer service, Able to multitask effectively, Health Care adequate, Proficient in Microsoft Office and Word.
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Health Worker, Client Services Department
The Alliance for Positive Change
01.2019 - Current
- Knowledge of community resources and experience in traveling within the community
- Empathy towards clients and a desire to collaborate with people living with HIV/AIDS and other chronic illnesses
- Extensive knowledge of programs offered by The Alliance for Positive Change
- Completes agency intakes and guides Clients through services offered at the Alliance
- Facilitates referral and coordination of services with other agencies/medical providers
- Participates in team case conferences between NYP/Alliance on behalf of Client’s cases
- Escorts Clients to appointments to ensure continuity of care
- Completes detailed progress notes on service encounters
- Assists Clients to navigate benefits such as HASA/HRA/SSI/SSDI
- Maintains confidentiality of the client’s personal information
Care Navigator
Gay Men’s Health Crisis
01.2016 - 01.2019
- Accompanied Clients to medical and social services appointments
- Assisted participants to navigate NYC entitlement programs and completing insurance applications
- Engaged outreach efforts with Clients such as home visits, phone calls, and follow-up appointment reminders
- Communicated and engagement efforts with members of the care team
- Entered client information and data into the computer database
- Provided treatment education and adherence support when needed
- Coordinated with healthcare providers in efforts to obtain medical information and HIPPA disclosure
- Assisted with special projects and performs other related duties as assigned by the supervisor
- Completed monthly progress reports
Mailroom Associate
AMERICAN EXPRESS / NOVITEX
01.2013 - 01.2014
- Sorted incoming and outgoing mail, delivered, and received packages
- Conducted inventory of mail and packages, and completed hourly mail runs to associates
Community Health Worker
NAPWA
01.2010 - 01.2011
- Linked new and out-of-care HIV clients back into the healthcare system
- Made home visits – followed up with phone calls
- Provided workshops and wellness groups on life skills
- Assisted Clients affected with HIV with diverse needs; escorting them to doctor appointments
- Provided information on obtaining housing, food, and medication options
- Provided resource referrals on addiction services
Education
B.A. - Science, Community & Human Services
Suny Empire State College
Manhattan, NY08-2025
Skills
- Organized and detail oriented
- Schedule management
- Health education
- HIPAA guidelines
- Community-based resources
- Team assignments
- Public outreach
- Referral coordination
- Motivational interviewing
- Service coordination
- Home visiting
- Assignment management
- Health coaching
- Substance abuse prevention
- Microsoft office proficiency
- Resource advocacy
- Multitasking
- Problem-solving
- Active listening
- Community outreach
- MS office
- Health service referrals
- Critical thinking
- Excellent communication
- Conducting home visits
- Relationship building
- Individual and community advocacy
- Social services
- Flexible schedule
- Client and community service
- Maintaining updated records
- Community relations
- Social services application assistance
- Service providers liaising
- Public speaking
- Risk prevention education
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Effective communication
- Team collaboration
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved cough surfing issues which led to the client obtaining housing.
- Achieved viral suppression through effectively helping with harm reduction strategies.
- Achieved client self-advocacy by completing motivational interviewing practices with accuracy and efficiency.
Certification
- New York State Peer Worker Certification in HIV 5-2024 thru 5-2026
- Peer Outreach and Navigation Training
- International Association of Physicians in AIDS Care/ National Minority AIDS Council Certificate of Completion
- The Institute for Public Health Innovation Certificate of Participation in Community Health Workers Early Intervention Services Training
- Certificate of Completion in Ora-Quick HIV-1/2 and Hep C training
- Microsoft Word and Microsoft PowerPoint Certifications
Timeline
Community Health Worker, Client Services Department
The Alliance for Positive Change
01.2019 - Current
Care Navigator
Gay Men’s Health Crisis
01.2016 - 01.2019
Mailroom Associate
AMERICAN EXPRESS / NOVITEX
01.2013 - 01.2014
Community Health Worker
NAPWA
01.2010 - 01.2011
B.A. - Science, Community & Human Services
Suny Empire State College
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