Chauncey Leilani Fielder
Lake Villa,IL
Summary
Enthusiastic Patient Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Patient Coordinator
Vein Clinics Of America
Gurnee, IL.
02.2017 - Current
- With more than 30 years of experience and 60 locations across the United States, Vein Clinics of America is the largest medical practice specializing in treatment of vein disease
- RESPONSIBILITIES:
- Prepare and maintain charts for new and existing patients, verifies all information is correct and up to date
- Issue Patient Information, Health History and all other pertinent forms to consults / patients as they sign in
- Update patient information, scan insurance card / picture ID, enter office notes, charges and payment information
- Become proficient with VCA's computer hardware and software programs, i.e
- VPA, ECW, Salesforce, Excel, Tableau, Concur, Litmos, Outlook,
- Verify and update patient’s insurance benefits and obtain authorizations
- Proficient with, and be prepared all practice building functions of the clinic to ensure all company targets are met- including inquiry/consult conversion, consult/initial conversion, map conversion, 2nd leg starts and non- convert follow-up
- Daily close includes financial reconciliation, daily deposits, report preparation, transmission
- Opened the clinic at the beginning of the day
- Constantly practice and promote good patient relations
- Trained to assist the clinical staff in some clinical duties such as photos and consents, cleaning rooms, holding pressure, preparation of supplies and stocking rooms
- Oversee the day-to-day operations of the practice
- Maintained confidentiality of systems and operating information
- Act in compliance with legal rules and regulations applicable to the position
- 2019 promoted to Traveling Patient Coordinator – assisted offices in many states to open new locations as well as assist when needed in daily duties
- Became a trainer 2016 for new employees in the roll of patient coordinator and practice managers.
Unit Secretary /Patient Care Technician
Condell Medical Center
Libertyville, IL
05.2013 - 02.2017
- Placing physician’s orders in AS 400 program, Care Connections, Allegra and HED
- Maintaining main desks phone calls
- Organizing patients charts, prepare admission packets, and break down discharge information
- Faxing medicine information to the pharmacy, faxing authorization forms to desired locations
- Updating the Navicare Main Screen, updating Responder call light system
- Assisting patients with care, vital signs, linen changes, dressing changes, etc
- Customer Service, BOE Ambassador, Member of Quality Council Board
- Caring for Hospice, Medical/Surgical, Psych and Neuro patients
- Accessing Kronos system, HED, Optio forms, and Lotus Notes, Outlook
- Completed a daily audits of each patient for end of day reports.
Certified Nursing Assistant
Victory Lakes Homes
Lindenhurst, IL
07.2011 - 05.2013
- Completed clinical rotations in Geriatrics
- Provided treatment within scope of practice as defined by state law
- Experience with various medical conditions including: Parkinson's, Dementia, Diabetes, Cancer,
- Alzheimer's, Paget’s disease, etc
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Often commended for maintaining the safety, respect and dignity of residents
- Interviewed patient’s to obtain medical information and measure their vital signs, weight and height
- Maintained all confidential personnel files, license and CPR compliance records
- Provided behavioral/emotional support and supervision for those with Dementia and Alzheimer's
- Followed infection control procedures
- Monitored fluid intake and output levels
- Assisted patients with bathing, dressing, and hygiene and grooming.
Personal Lines Agent
Biglow-Grove Insurance
Fox Lake, IL
09.2002 - 02.2011
- Developed new customer relations through telephone contact, sales activity, and participated in incentive programs
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Developed and maintained long-term relationships with policyholders and small business entities
- Cross-trained and provided back-up for other customer service representatives
- Successfully resolved many of customer issues on a daily basis
- Liaised with vendors to order and maintain inventory of office supplies
- Oversaw inventory and office supply purchasing
- Create spreadsheets of quotes, selling and submitting new business; staying up to date with coverages and ran monthly reports, remarketing existing accounts, etc
- Maintained classes and education for Illinois license
- Provided customer service, preliminary underwriting for the following company's Work with Pekin,
- Acuity, Mercury, Allied, Safeco, Foremost and others.
Senior Marketing Administrative Support/District Sales Manager
Trustmark Insurance Company
Lake Forest, IL
04.1999 - 10.2002
- Assigned to introduce the recruit independent insurance agents to market Starmark Small group
- Health plans
- Provided assessments of group eligibility, prepare proposals, prescreen medical conditions, organize group enrollment, monitors underwriting process, secure policy acceptance and institute in-force support
- Obtained extensive training in life and health insurance laws and regulations
- Met required sales goals set by the company each month
- Passed the State of Illinois examination for broker licensing
- Served as the underwriting liaison between District Sales Mangers and agents in the field
- Prepared cases for underwriting submission, communicated outstanding information and underwriting status
- Assisted in training, inventory control and data base management.
Education
Certified Nursing Assistant -
Lake County
H.S. diploma - General Studies
Warren Township High School
Skills
- SKILLS AND QUALIFICATIONS SUMMARY
- Leadership
- Inventory Management
- Administrative and Office Support
- Communicating to Patients and Families
- Building Rapport and Credibility
- Resolving Problems
- HIPAA Compliance
- New Hire Training
- 20 years’ experience providing customer service and sales support
- 9 years of experience in the Healthcare Field
- Strong Oral/Written Communication Skills , and Excellent Customer Service Skills
- Familiar with medical terminology
Certification
CPR/BLS Certified
CNA Certified
2022 Completed 13 week course thru Vein Clinics of America for Business Management
Gained knowledge of our Practice management dash boards, templating the schedules, RMD projection report, Tableau reports, leadership and communication, organization, audit reports, incident to billing , conversion management, cohort reports, managing patient follow up, managing authorizations from insurance
Additional Information
Hobbies: Volunteer at Main Stay Therapeutic Farms
Timeline
Senior Patient Coordinator
Vein Clinics Of America
02.2017 - Current
Unit Secretary /Patient Care Technician
Condell Medical Center
05.2013 - 02.2017
Certified Nursing Assistant
Victory Lakes Homes
07.2011 - 05.2013
Personal Lines Agent
Biglow-Grove Insurance
09.2002 - 02.2011
Senior Marketing Administrative Support/District Sales Manager
Trustmark Insurance Company
04.1999 - 10.2002
Certified Nursing Assistant -
Lake County
H.S. diploma - General Studies
Warren Township High School
CPR/BLS Certified
CNA Certified
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