Chauncey M Quinn
Detroit
Summary
Professional sales leader with a proven track record of executed sales plans to achieve strategic membership and financial growth goals. Provides leadership and direction to ensure profitable sales growth initiatives in Medicare sales. Energetic leader that recruits, hires, trains, develops and motivates a sales team to achieve common goals based on implemented sales and marketing plans. Specializing in D-SNP growth and member retention efforts for all sales channels.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director, Medicare Sales
Blue Cross Blue Shield of NC
11.2021 - 08.2024
- Establish market sales strategy and goals
- Establish and manage sales metrics, including prospecting, sales, and retention activities needed to achieve goals
- Manage all Medicare sales channels: External broker sales (3500), National exchange sales, Internal call center (17), Captive sales team (9), and Group Retiree sales (EGWP) for all Medicare products including Medicare Advantage, Medicare Supplement, D-SNP, PDP and Experience Health plan
- Develop comprehensive distribution strategy, including broker model, commission strategy, lead management flow (Salesforce), sales incentive plans
- Manage sales costs within the maximum allowable sales cost
- Act as segment ambassador within market and in work with BCBS Association, CHP, regional BCBS groups as may be required by market segment
- Partner within BCBSNC to achieve operating efficiencies through individual specific efficiency recommendations, and to provide market perspective and support
- Keep BCBSNC aware of market competitor dynamics and recommend approaches that will help support BCBSNC market leadership position
- Train, motivate and promote vision for the sales segment department to achieve segment goals
- Develop teams to achieve their career objectives and build a talent pool for BCBSNC
Director, Medicare & ACA Individual Sales
SummaCare/ Summa Health System
06.2020 - 08.2021
- Develop recommendations for executive leaders on marketplace dynamics and competitors
- Monitor market performance of products and assesses competitors in Ohio (NE Ohio)
- Efficiently manage a team of 14 direct reports to include: Medicare & Individual sales call center, CRM systems analyst (Salesforce), Compliance analyst, Admin assistant, 2 Broker field managers
- Distribution channel management: FMO, EMO, Field Brokers (265), Online sales, ACA Marketplace Exchange (on and off marketplace)
- P&L leader commissions/compensation for captive agents, brokers, Medicare & ACA tele sales agents
- P&L leader Medicare & ACA sales operation, department financials, membership forecasts, oversee annual budget, 3rd party vendor accounts, reimbursements, etc.
- Implement strategic sales growth plan: Medicare & Individual plans (ACA)
- Responsible for hiring, training, developing, coaching and evaluating the performance of Medicare, ACA, Tele sales, and AEP seasonal staff
Manager, Medicare Field Sales
Anthem Blue Cross Blue Shield
05.2016 - 06.2020
- Develop recommendations for executive leaders on marketplace dynamics and competitors
- Monitor market performance of products and assesses competitors in the Ohio market
- Efficiently manage a team of 11 captive field sales reps (FSRs), sales support and material to support sales and retention goals for Medicare Advantage sales in Columbus, Dayton, and Toledo Ohio markets. Responsible for 49 of 88 counties in Ohio
- Support strategic sales and retention goals for Medicare Advantage sales, effectively in the Columbus, Dayton and Toledo, OH markets
- Develop strategies and execute sales plans for member retention, while assisting 12 captive field sales reps in obtaining their monthly sales goals (17), for membership growth
- Successfully develop strategies and execute plans for territory growth with 3 Territory Developers while building community relationships with providers and key community influencers: Food Banks and Food Pantries (Feed America)
- Responsible for hiring, training, developing, motivating and evaluating the performance of 12 captive sales reps and 3 Territory Developers
- Products sold: Medicare Advantage, Medicare Supplements, DSNP and PDP Plans
- Central Ohio Territory
Medicare Field Sales Rep
Anthem Blue Cross Blue Shield
08.2015 - 05.2016
- Successfully met monthly sales goals in the Toledo, OH market. (17 sales per month)
- Responsible for Medicare member enrollment via grassroots events or in-home appointments
- Coordinated grassroots events for self-generated leads managed in CRM systems: Siebel & Salesforce
- Conduct formal, informal and educational sales seminars during AEP
- Identified opportunities within the territory to generate leads and build community relationships with COIs (Centers of Influence) Low-income housing, Senior housing, Food Banks and Food Pantries
- Products sold: Medicare Advantage, Medicare Supplements, DSNP, and PDP plans
Manager /Interim Director Medicare Sales
Meridian Health Plan
02.2014 - 05.2015
- Responsible for Medicare sales in Michigan, Illinois, and Iowa (53 captive agents)
- Develop sales and marketing plans for membership growth in 3 state footprints: Medicare Advantage & DSNP
- Provided leadership, coaching, training and strategic planning for 53 captive agents
- Successfully hired, developed, trained and coached direct reports for optimal sales performance while partnering with the VP, Medicare Sales & Marketing
- Partnered closely with Broker FMO, IMO, & EMO sales channels for strategic sales growth initiatives.
- Develop Agent/Broker hotline call flows, monitor call volume and make necessary department adjustments (Internal call center)
- Analyzed current and future service area data including local and national competitors to identify opportunities for future sales growth
- Responsible for all sales channels to include Internal captive agents, Field brokers, and Tele sales team
- CRM System- Salesforce lead manager for lead distribution to all sales channel
- Michigan, Illinois, and Iowa
Education
BA - Business Administration, Health Care Management
Baker College
Auburn Hills, MISkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Certification
Medicare Advantage, Medicare Supplements, C-SNP, D-SNP, ACA/Individual, Employer Group Waiver Plans (EGWP), PDP, AHIP Certification, CMS Certification, CRM Systems (Salesforce, Siebel, Tableau)
Military Service
- United States Marine Corp
- Military Occupational Skill/ 0311 Awarded 2 Sea Service Ribbons, Good Conduct Medal, and Rifle Expert Badge. Honorable Discharge.
State Licenses
Life, Accident & Health Licenses: Arizona, Georgia, Illinois, Indiana, Iowa, Kentucky Michigan, Ohio, Texas, Wisconsin
Timeline
Director, Medicare Sales
Blue Cross Blue Shield of NC
11.2021 - 08.2024
Director, Medicare & ACA Individual Sales
SummaCare/ Summa Health System
06.2020 - 08.2021
Manager, Medicare Field Sales
Anthem Blue Cross Blue Shield
05.2016 - 06.2020
Medicare Field Sales Rep
Anthem Blue Cross Blue Shield
08.2015 - 05.2016
Manager /Interim Director Medicare Sales
Meridian Health Plan
02.2014 - 05.2015
BA - Business Administration, Health Care Management
Baker College
Similar Profiles
KIMBERLY HAMKIMBERLY HAM
Fraud Investigations Associate at Blue Cross Blue Shield of NCFraud Investigations Associate at Blue Cross Blue Shield of NC
Jenifer WashingtonJenifer Washington
Customer Service Representative at Blue Cross Blue Shield of NC (Remote)Customer Service Representative at Blue Cross Blue Shield of NC (Remote)
Laniya LoganLaniya Logan
Receptionist at Blue Cross Blue Shield of NCReceptionist at Blue Cross Blue Shield of NC
Russell KesslerRussell Kessler
Custodian,Janitorial,Grounds Keeper at AARP/BridgingcommunitiesCustodian,Janitorial,Grounds Keeper at AARP/Bridgingcommunities
Bailey MaloneBailey Malone
Construction Assistant at Metro Detroit ConstructionConstruction Assistant at Metro Detroit Construction