Chaunci Taylor

Assisted customers with their car and homeowners insurance policies. Re wrote policies whenever necessary by adding or removing coverages. Then once promoted to Team Lead I assisted employees by listening to their calls and providing constructive criticism

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.