Results-driven member of management, with forward thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable
operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Family Services
Heal To Help Inc.
04.2021 - Current
Developed and implemented strategic plans for better family support and community engagement.
Managed budgets and resources to ensure optimal allocation of funds for program success.
Built strong partnerships with community organizations for increased access to resources for families in need.
Oversaw staff training and development initiatives, enhancing the competency of employees and ultimately benefiting clients.
Coordinated with government agencies i.e DHR, Medicaid, and other stakeholders for compliance with regulations and reporting requirements.
Established effective communication channels between staff, clients, and partner organizations to promote collaboration and information sharing.
Organized community events that fostered positive relationships among families while promoting available services.
Enhanced the quality of case management services by implementing best practices and evidence-based approaches.
Residential Coordinator
Arc Of Central Alabama
04.2023 - 03.2024
Enhanced individualized support by developing personalized care plans for clients with intellectual disabilities.
Improved client satisfaction by facilitating effective communication and collaboration among team members.
Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
Established trust and rapport with clients, providing a safe and supportive environment for growth and development.
Increased client engagement in community activities by identifying meaningful opportunities for participation.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Parents as Teachers, Program Supervisor
Project Wiggles And Giggles
03.2022 - 04.2023
Set up and directed all aspects of Parents as Teachers program with an early intervention focus.
Worked cooperatively with parents to help students reach learning objectives.
Held community workshops with parents to address questions, discuss developmental progress and encourage learning goals for their children.
Incorporated exciting and engaging activities from Parents as Teachers national curriculum to achieve parent participation and hands-on learning.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase parent/guardian understanding.
Managed team of program educators.
Oversaw implementation of program directives.
Case Manager
Seraaj Family Homes
08.2020 - 03.2022
Helped clients receive appropriate, high-quality care with reasonable results.
Managed caseload of 10-15 children in welfare system to provide comprehensive, community-based care.
Partnered with physicians, social workers, activity therapists, nutritionists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Evaluated treatment plans against individual goals and Dept. of Human Resources standards.
Collaborated with external agencies to meet educational and transitional needs of clients.
Developed positive relationships with foster parents to enhance communication and encourage involvement for client growth.
Investigator
Banks Law Firm
01.2018 - 01.2022
Documented findings and prepared detailed reports.
Carefully documented statements, observations and evidentiary materials.
Collaborated with federal agencies on investigations.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Conducted interviews with witnesses and clients.
Education
Bachelor of Science - Criminal Justice/ Management
University of Alabama Birmingham
Birmingham, AL
12.2017
Skills
Business Management
Child Development
Program Leadership
Budget Administration
Customer Service
Training and Development
Investigation
Interviewing
HR Compliance
Medicaid Billing
Certification
"Parents as Teachers" curriculum instructor
Timeline
Residential Coordinator
Arc Of Central Alabama
04.2023 - 03.2024
Parents as Teachers, Program Supervisor
Project Wiggles And Giggles
03.2022 - 04.2023
Director of Family Services
Heal To Help Inc.
04.2021 - Current
Case Manager
Seraaj Family Homes
08.2020 - 03.2022
Investigator
Banks Law Firm
01.2018 - 01.2022
Bachelor of Science - Criminal Justice/ Management