Chauncy Gibbs
Shoreline,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Corporate Office Manager
Dunn Lumber Co.
08.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled sensitive situations diplomatically by mediating conflicts among staff members when needed.
- Maintained a professional work environment, enforcing company policies and addressing workplace issues promptly.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Negotiated favorable contracts with vendors and suppliers to maximize company savings.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for 450+ employees to comply with predetermined company guidelines.
Operations Manager
Magnuson Athletic Club / Arena Sports
07.2015 - 12.2022
- Supervised 15+ operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reviewed and approved time records to verify accuracy of information.
- Created and submitted monthly dues billing.
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
General Manager
24 Hour Fitness
10.2010 - 06.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Achieved highest percent to budget growth award in company of over 400 locations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - Business Administration / Project Management
City University of Seattle
Seattle, WA2004
Skills
- Leadership/Employee Development
- Team Building
- Forecasting and Budgeting
- Strategic Planning
- Internal/External Communications
- Project/Program Management
- Building Inspections
- Facility Operations
- Change Management
- Market Growth
- Workflow Planning
- Microsoft Office Expertise
Timeline
Corporate Office Manager
Dunn Lumber Co.
08.2023 - Current
Operations Manager
Magnuson Athletic Club / Arena Sports
07.2015 - 12.2022
General Manager
24 Hour Fitness
10.2010 - 06.2015
Bachelor of Science - Business Administration / Project Management
City University of Seattle
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