Overview
Work History
Education
Skills
Timeline
Generic

Chaundai Todd

Birmingham,AL

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Kelly Connect
03.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Fraud Prevention Specialist

Wells Fargo
01.2021 - 02.2023
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.

Mental Health Technician

Brookwood Medical Center
03.2018 - 01.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Education

High School Diploma -

Woodlawn High School
Birmingham, AL
05.2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Kelly Connect
03.2023 - 04.2024

Fraud Prevention Specialist

Wells Fargo
01.2021 - 02.2023

Mental Health Technician

Brookwood Medical Center
03.2018 - 01.2021

High School Diploma -

Woodlawn High School

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Chaundai Todd