Chaundra McDonald
Tucson,AZ
Summary
Adept at driving operational efficiency and enhancing team dynamics, I significantly boosted customer satisfaction at Alliance Bank of Arizona. My expertise in project management and active listening facilitated smooth workflows and effective employee training.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.
Overview
2024
2024
years of professional experience
Work History
Operations Specialist/Crew Trainer
Alliance Bank of Arizona
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Serve as a backup to the Operations manager in assisting in duties of NSF, non-post transactions, auditing forms and documents.
- Successfully train new employees entering the teller position on policies and procedures and teller responsibilities for the Tucson branches.
Universal Banker
Alliance Bank of Arizona
01.2006 - 10.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Customer Service Teller
Chase Bank
01.2004 - 12.2005
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Improved overall branch performance by consistently meeting and exceeding sales goals.
- Trained with the Assistant Manager to learn other responsibilities of the branch.
- Achieved recognition for outstanding performance from both peers and management, inspiring others in pursuit of excellence.
Human Resources Assistant
Sears
08.1998 - 12.2003
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
No Degree - Human Resources Management
Pima Community College
Tucson, AZ12-2024
Skills
- Operational efficiency
- active listening / communication
- Project management
- Administrative skills
- Microsoft office and docusign
- Team player
- Employee relations
- Background checks
- Administrative assistance
- Critical thinking
- New hire orientation
- HR policies compliance
Timeline
Universal Banker
Alliance Bank of Arizona
01.2006 - 10.2023
Customer Service Teller
Chase Bank
01.2004 - 12.2005
Human Resources Assistant
Sears
08.1998 - 12.2003
Operations Specialist/Crew Trainer
Alliance Bank of Arizona
No Degree - Human Resources Management
Pima Community College
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