Organizing, Helping People, Writing, Speaking on topics
Hi, I’m
Chaundra Thompson
Jacksonville,FL
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Summary
Dynamic and compassionate professional with a proven track record in providing exceptional care and support, as demonstrated at Visiting Angles. Skilled in patient companionship and emotional support, with a strong commitment to enhancing patient well-being. Achieved a 95% client satisfaction rate through empathetic listening and effective communication. Proficient in medical terminology and HIPAA compliance, ensuring respectful and confidential care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
25
years of professional experience
1
Certification
Work History
Visiting AnglesJacksonville, FL
Caregiver
11.2022 - Current
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Built strong and trusting rapport with clients and loved ones.
Self-employeedJacksonville, FL
Stay at Home Mom
06.1999 - Current
Job overview
- Contributed innovative ideas and solutions to enhance performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to maintain a collaborative home environment.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive support, strategic planning, and informed decision-making.
- Provided crisis intervention services, as needed.
- Coordinated transportation services to access necessary medical appointments, or other activities outside the home setting.
- Created and implemented daily cleaning schedules.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Established effective communication in order to foster a positive home environment.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Supervised and managed the kitchen in preparing, cooking, and presenting food.
The Mentor NetworkJacksonville, FL
Direct Support Professional
07.2018 - 10.2018
Job overview
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Gateway DetoxJacksonville, FL
Medical Support Staff
03.2012 - 04.2013
Job overview
- Provided administrative support to medical staff, including scheduling appointments, maintaining patient records and managing billing.
- Processed patient paperwork such as insurance forms, consent forms and test results.
- Maintained a clean and organized medical office environment by stocking supplies, organizing files and disposing of hazardous materials according to protocol.
- Answered incoming calls from patients inquiring about services or appointments and responded to inquiries in an efficient manner.
- Responded promptly to emergency situations by coordinating with appropriate personnel to ensure timely response.
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Inputted data into electronic health records systems ensuring accuracy of information entered.
- Collaborated with healthcare team members in order to provide quality care for each individual patient.
- Attended training to validate or refresh basic professional skills.
Underhill StaffingJacksonville, FL
Home Health Aide
08.2009 - 09.2010
Job overview
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
Sexual Assault Response CenterJacksonville, FL
Medical Counselor
09.2002 - 10.2009
Job overview
- Conducted initial assessments of clients to determine mental health needs and develop treatment plans.
- Developed crisis intervention strategies to support clients during times of distress or emotional difficulty.
- Prescribed medications when appropriate, monitored effectiveness, and acted accordingly.
- Educated patients on symptoms, diagnosis and treatment options associated with various mental health conditions.
- Maintained accurate records of patient visits, diagnoses, treatments, progress notes and discharge summaries.
- Attended professional seminars and workshops to stay informed about new findings, and motivational speaking services.
- Created referral networks with community resources that could benefit clients seeking additional assistance.
- Assisted families in understanding their loved one's mental illness as well as how best to cope with it.
- Built trusting relationships with clients through active listening and empathy.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared patients and assisted with forensic examinations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Mental Health Resource CenterJacksonville, FL
Mental Health Technician
04.2005 - 11.2005
Job overview
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.
- Provided excellent service to patients through personable communication.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Conducted intake interviews to assess patient needs and determine appropriate care plans.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
Education
Ultimate Medical Academy, Clearwater, FL
Associate of Science from Health Information Technology
02-2018
Florida Career College, Jacksonville,FL
Associate of Science from Medical Office Administrator
03-2011
Advance Career College, Jacksonville, FL
Massage Therapy from Massage Therapy
11-2007
Advance Career College, Jacksonville, FL
Certified Medical Assisted from Medical Assisting
01-2001
Capitol High , Jacksonville, FL
GED
04-2000
A.B.C Training, Jacksonville, FL
Graduate Certificate from Certified Nurse Assisted
06-1996
Skills
- Compassionate client care
- Documentation
- Medication coordination
- Patient companionship
- Supportive companionship
- Patient mobility assistance
- Social interaction
- Emotional support
- Hoyer lifting equipment
- Strong ethics
- Physical therapy support
- Personal hygiene assistance
- Housekeeping
- Meal preparation
- Medication and appointment reminders
- Flexible schedule and availability
- Incident reporting
- Care plan assessment
- Respectful and compassionate
- Dementia care
- Safety awareness
- Patient care
- COVID-19 safety policies
- Direct patient care
- Mobility assistance
- Verbal and written communication
- Multitasking and organization
- Compassion and empathy
- HIPAA compliance
- Daily living activities assistance
- Empathetic listening
- Time management
- Care plan adherence
- Disability support
- Dependable and responsible
- Client transportation
- Special needs care
- Heavy lifting
- Nutrition
- Medical office administration
- Check-in coordination
- Phlebotomy
- Patient-focused care
- Customer service
- Medical records management
- Electronic medical records
- Patient oral care
- Proper sterilization techniques
- Suture removal
- Inventory and supply management
- Vital signs monitoring
- Medical procedures
- Vital sign monitoring
- EKG administration
- Vital signs and examinations
- Medical equipment operation
- Medical billing and coding
- Patient skin and nail care
- Specimens collection and processing
- Indirect patient care
- Patient assessments and care
- Medical terminology
- Equipment sterilization
- Venipuncture and phlebotomy
- Hospice care
- Valid Florida driver's license
- Compassionate caregiver
- Sterile technique
- CPR
- First aid
- Patient scheduling
- Anatomy and physiology
- Medical terminology proficiency
- Medical office management
- Patient assessments
- Emergency procedures
- Payment collection
- Insurance verification
- Quick problem solver
- Patient toileting
- Therapeutic procedures
- Medical billing
- Patient flow management
- Chronic disease management
- Procedure assistance
- Inventory management
- Calm and level-headed under duress
- STD counseling
- Clinical and administrative support
- Trigger point therapy
- Professional communication
- Sports massage
- Client consultation
- Aromatherapy
- Swedish massage
- Prenatal massage
- Sanitation protocols
- Deep tissue massage
- Anatomy
- Reflective listening
- Stress management techniques
- Body mechanics
- Whole body massage
- Massage therapy
- Knead muscles
- Spa treatment knowledge
- Range of motion improvement
- Physical strength
- Front desk management
- Social skills
- Hot stone massage
- Session documentation
- Pain management
- Client assessment
- Reflexology
- Customer consultation
- Stress relief massage
- Trigger point massage
- Customer needs assessment
- Treatment Planning
- Data management
- Information security
- Clinical documentation
- Medical transcription
- HIPAA regulations
- Quality improvement
- Medical coding
- Accurate documentation
- HIPAA expert
- Interpersonal and written communication
- Health information systems
- Health records review
- HIPAA and HITECH requirements
- HIPAA
- Transcription
- Trained in Microsoft Office
- Effective communication
- Team building
- Office administration
- Medicare insurance regulations
- Medical record security
- Claims processing
- Medical coding and abstracting
- Inpatient records coding
- Healthcare claim coding
- Data security procedures
- HCPS coding
- Patient data identification
- Data entry
- Data verification
- Ethical standards
- Records management
- Insurance coding (ICD-9 and CPT)
- Medical records maintenance
- Sample and specimen collection
- Patient confidentiality
- Venipuncture
- Proper labeling
- Centrifugation
- Venipuncture expertise
- Biohazard disposal
- Infection control
- Patient preparation
- Donor screening
- Specimen labeling procedures
- Specimen handling
- Sanitation and sterilization
- Hemoglobin testing
- Typing and filing
- Typing 40 wpm
- Appointment scheduling
- Patient registration
- Patient callbacks
- Co-payment collection
- Inpatient care
- Workflow optimization
- Telephone etiquette
- Outpatient care
- Appointment setting
- Insurance verifications
- Reminder calls
- Front desk operations
- Microsoft office
- Records maintenance
- HIPAA guidelines
- Medical charting
- EMR / EHR
- Appointment management
- Child development
- First aid training
- Household management
- Community involvement
- Activity coordination
- Educational support
- Meal planning
- Quality service
- Activities scheduling
- Grocery shopping
- Childcare experience
- Exceptional organization
- Expense management
- Menu planning
- Laundry management
- Personal shopping
- Appointment coordination
- Cleaning proficiency
- Skill building
- Behavior modeling
- Home assessment
- Budgeting expertise
- Safety management
- Event planning
- Budget adherence
- Calendar management
- Transportation arrangements
- Emergency response
- Crisis intervention
- Financial management
- Pet care
Affiliations
- Motivational speaker both business and personal
Accomplishments
- Dean's List
- President's List
- Honor Roll
- Achievement
Certification
- CNA
- MA
- Phlebotomy
- ICBS
- CPR
References
References available upon request.
Interests
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
On-SiteRemoteAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
MicroSoft Office, EHR, EMR, Power Point, Word
Timeline
Caregiver
Visiting Angles
11.2022 - Current
Direct Support Professional
The Mentor Network
07.2018 - 10.2018
Medical Support Staff
Gateway Detox
03.2012 - 04.2013
Home Health Aide
Underhill Staffing
08.2009 - 09.2010
Mental Health Technician
Mental Health Resource Center
04.2005 - 11.2005
Medical Counselor
Sexual Assault Response Center
09.2002 - 10.2009
Stay at Home Mom
Self-employeed
06.1999 - Current
- CNA
- MA
- Phlebotomy
- ICBS
- CPR
Ultimate Medical Academy
Associate of Science from Health Information Technology
Florida Career College
Associate of Science from Medical Office Administrator
Advance Career College
Massage Therapy from Massage Therapy
Advance Career College
Certified Medical Assisted from Medical Assisting
Capitol High
GED
A.B.C Training
Graduate Certificate from Certified Nurse Assisted
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