Chauneci Briggs
Columbia,SC
Summary
Adept at customer service and problem-solving, I significantly enhanced customer satisfaction and retention at Wells Fargo by addressing inquiries, resolving issues, and exceeding performance metrics. My experience includes leading teams, training new personnel, and implementing effective strategies to achieve sales targets and improve service quality, demonstrating strong multitasking and critical thinking abilities.
Overview
12
12
years of professional experience
Work History
Associate Customer Service Representative/Customer Service Team Lead
Wells Fargo
09.2018 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in developing training materials to improve team performance and consistency in service quality standards.
- Recognized for outstanding performance on multiple occasions, reflecting dedication toward providing top-notch support experiences that build brand loyalty and foster customer retention.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Managed a high volume of incoming calls ranging from 100-120, maintaining composure under pressure and providing accurate information to customers.
- Trained new personnel regarding company operations, policies, and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Banker Team Lead
Woodforest Bank
10.2014 - 07.2018
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Led successful marketing campaigns targeting prospective clients, and generating new leads while maintaining existing customer relationships.
- Developed strong client relationships, resulting in increased retention rates and business opportunities.
- Achieved sales targets consistently by developing effective strategies for cross-selling products and services.
- Mentored junior bankers, fostering a supportive work environment that contributed to professional growth.
- Provided training on bank products and services, enhancing team knowledge and expertise in key areas.
- Enhanced communication among team members, promoting collaboration and seamless project execution.
- Managed recruiting and selection process for the branch in addition to participating in the selection process for future branch bankers and leaders.
- Increased client satisfaction by providing exceptional customer service and addressing banking needs promptly.
Sales Associate/Cashier/Pharmacy Assistant
Rite-Aid Pharmacy
08.2012 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - Health Care Administration
Purdue University Global
West Lafayette, IN05-2023
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Conflict resolution
Technical Skills
MS Word
MS Excel
MS Outlook
MS Power Point
Hogan
Awards
Top Performer (Wells Fargo) 2022
Timeline
Associate Customer Service Representative/Customer Service Team Lead
Wells Fargo
09.2018 - 08.2024
Banker Team Lead
Woodforest Bank
10.2014 - 07.2018
Sales Associate/Cashier/Pharmacy Assistant
Rite-Aid Pharmacy
08.2012 - 07.2014
Bachelor of Science - Health Care Administration
Purdue University Global
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