Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaunelle McArn

Anchorage,Alaska

Summary

Proactive and adaptive, also a person who thrives when challenged. Able to complete tasks efficiently and with good time management. Willing to constantly learn new things and ideas, and has a proven ability to build trust and develop effective relationships with customers and coworkers. Professional with excellent communication skills, the drive to excel, and the ability to prioritize workload with simultaneous projects and deadlines. Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player also skilled in successfully delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Adept at prioritizing and managing deadlines. Also uses professional phone etiquette, maintains good customer relations and understands the importance of this and utilizes years of customer service skills. Record keeping Filing and data archiving for sales and employee information. Focused and reliable server and manager bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Outgoing server and manager with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

11
11
years of professional experience

Work History

Manager, Server

Outback Steakhouse
11.2019 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager, Barista

Sugar Shack Espresso
02.2021 - 11.2023
  • Greet customers, take their orders, and use excellent time management and organizational skills to prepare and serve coffee, blended coffee, cold drinks, teas, espresso, pastries, cookies and other sweets and drinks.
  • Educate customers about our drinks, treats, and other products, and serve as a resource for people wanting to develop or improve coffee-tasting skills and knowledge.
  • Prepare specialized drinks per company recipe guidelines.
  • Maintain cleanliness and sanitization of all areas, including bathroom; follow checklists for prescribed areas.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Address and resolve customer issues in a polite and effective manner; enlist manager or shift supervisor as necessary.
  • Stock and refill inventory such as coffee cups, straws, napkins and utensils; supervise inventory levels and communicate when necessary to ensure inventory is not low or out.
  • Brainstorm and design themed decor in the store as relevant for specific holidays or sales (e.g., Halloween, winter or summer tie-ins)
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Monitored customer feedback to improve barista performance and customer service.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.

Legal Assistant

Manley & Brautigam
08.2022 - 09.2023
  • Collect data for estate planning including current estate plans and assets and draft wills, codicils, trust agreements and amendments
  • Organizing and maintaining documents such as, birth, death, and marriage certificates in filing systems, both paper and electronic
  • Draft documents necessary to fund trusts and apply for employer identification number and file notices of fiduciary relationship
  • To interpret the decedent’s will and locate witnesses to will
  • Prepare and record powers of attorney and as well collecting and organizing information and legal documents for the lawyer to review
  • To value the decedent’s assets as at the date-of-death or alternate valuation date
  • Collecting information on assets for preparation of tax returns and review documents and tax returns in connection with an ancillary proceeding
  • Provide answers to questions from personal representative, spouse and other parties interested
  • To prepare and convey the documents necessary for the transfer of liquidation of assets such as, real estate, stock and motor vehicles
  • Likewise, prepares individual income tax returns for beneficiaries and federal inheritance tax return and state estate tax return.
  • Draft inventory, make arrangement for and attend inventory of safe deposit box
  • To draft petitions and orders for partial and complete distribution schedule and closing documents
  • Draft court documents for guardianship, inventory and accountings for guardianship
  • Managing client billing by preparing and sending out bills and resolving billing issues

Recreational Aide

Eielson AFB Arts and Crafts Center
11.2018 - 02.2019
  • Used graphic design software programs for engraving variety of media.
  • Formatted media from different programs to reconcile with graphic design software.
  • Responsible for data entry, cash reconciliation, and record keeping for the facility.

USDA Program Specialist

United States Air Force Family Child Care
05.2017 - 05.2018
  • Training employees across childcare facilities base wide on USDA regulations for child nutrition and standards for the state of Alaska.
  • Coordinated and managed Annual staff training.
  • Constantly updated staff, and facility managers on updated regulations, maintaining compliance with standards and database maintenance.
  • Ensured facilities were in compliance with regulations for monthly and annual inspections.
  • Conducted onsite inspections quarterly.
  • Responsible for annual budgeting for the fiscal year for all child care facility food costs.
  • Accounting and tracking of food costs and also food claims each month for every facility.
  • Conducted meeting with child care Leadership to keep them up to date on all changes.
  • Organized and updated materials for base USDA office and made a new USDA guide book for new USDA staff.
  • Achieved 100% pass rate for inspections Updated regulations in facilities Responsible for nutrition for basewide childcare facilities - 300+ preschool, 200+ school age and staff.

Cashier, Cook, Kitchen Manager

ArticNite Lanes Bowling Center
11.2014 - 05.2017
  • Inventory every month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Managed a wide variety of customer service and administration tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stockroom and production floor.
  • Monitored cash drawers and multiple check outstations to ensure adequate cash supply.
  • Cook Responsible for food preparations before and during open hours.
  • Prepared stations for breakfast in the morning and made sure all stations were clean and ready to use.
  • Made sure all cleaning areas were prepped and ready for the day.
  • Prepared Breakfast and prepped for the rest of the day.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Made sure all food prep areas were clean and free from debris.
  • During lunch hours made sure food was cooked in a timely manner with little to no mistakes for military personnel and family members.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Rewarded with bronze pin for achievement 3 times.
  • Received a promotion and a pay raise.
  • Was honored to make lunch for the Pacific Air Force Commander's Wife and other honored guests.

Receptionist

Tanana Valley Clinic
02.2016 - 09.2016
  • Kept reports and documentation organized for each patient and entered them into the computer
  • Used EHR Systems to schedule appointments
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  • Front office

Education

Some College - General Studies

Metropolitan Community College
Eielson AFB, AK

Certification - Holistic nutrition

American Fitness professional and associates
Eielson AFB, AK

Associate Integrative Healing Arts Practitioner - Hypnotherapy

South Western Institute of Healing Arts
Phoenix, AZ

No Degree - General Education

University of Maryland University College
Maryland

No Degree - General Education

Folsom Lake College
Folsom, CA

Skills

  • Upselling techniques
  • Operational improvement
  • Task delegation
  • Employee retention
  • Exceptional communication
  • Staff training
  • Quality control
  • Multitasking skills
  • Policy enforcement
  • Food safety compliance

Timeline

Legal Assistant

Manley & Brautigam
08.2022 - 09.2023

Manager, Barista

Sugar Shack Espresso
02.2021 - 11.2023

Manager, Server

Outback Steakhouse
11.2019 - Current

Recreational Aide

Eielson AFB Arts and Crafts Center
11.2018 - 02.2019

USDA Program Specialist

United States Air Force Family Child Care
05.2017 - 05.2018

Receptionist

Tanana Valley Clinic
02.2016 - 09.2016

Cashier, Cook, Kitchen Manager

ArticNite Lanes Bowling Center
11.2014 - 05.2017

Certification - Holistic nutrition

American Fitness professional and associates

Some College - General Studies

Metropolitan Community College

Associate Integrative Healing Arts Practitioner - Hypnotherapy

South Western Institute of Healing Arts

No Degree - General Education

University of Maryland University College

No Degree - General Education

Folsom Lake College

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