Chaunquanai Junior

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer services.
• Responsible for receiving phone cals, updating bank accounts, data entry for lost &stolen credit cards, taking payments, etc.
  

• Third party for insurance.
• Locating vehicle
• Generated reports detailing sales activities, client interactions, and progress towards goals.
• Responded quickly and accurately to inquiries from clients regarding their coverage plans.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Provided leadership during times of organizational change or crisis situations.
• Trained employees on additional job positions to maintain coverage of roles.
• Recruited and hired qualified candidates to fill open positions.

Responsible for inventory, trucking orders, handling conflicts upon staff members and customets, cooking, closing cash drawers, deposits, bank runs, etc.

The Medical Receptionist/Cal Center Representative position si responsible for interacting whti patients vai telephone, email, and performs arange of duties whcih includes gathering required information ni preparation for the patient's before and after aprocedure. Making sure claims get processed and paid, verifying insurance coverage, reviewing denied claims, and assisting patients with coding questions.